FIG Supports is looking for an experienced and qualified Support & Operations Manager to join our growing team in Swan Hill.

This is not simply an administration role.

We’re looking for someone who can take genuine ownership of the day-to-day operations behind our support services — someone who is highly organised, confident managing people and competing priorities, and capable of solving problems without needing constant direction.

About the role

Working closely with the business owner, you will progressively take responsibility for the operational management of our support team, including:

- Recruitment administration and initial applicant screening
- Employee onboarding and compliance
- Rostering, roster changes, staff availability and arranging cover
- Responding to day-to-day team questions and operational issues
- Coordinating inductions, training and shadow shifts
- Maintaining employee documentation, checks and compliance requirements
- Managing and maintaining our ShiftCare systems
- Assisting with NDIS registration, ongoing compliance, policies, forms and operational processes
- Identifying gaps or problems and following them through to resolution

A big part of this role is problem solving. Disability support doesn’t always run according to plan. We need someone who can assess an unexpected situation, work out what needs to happen, communicate with the right people and confidently take ownership of resolving it.

You’ll also know when something genuinely needs to be escalated to the business owner.

About you A relevant qualification in Individual Support (Disability/Ageing & Disability), Disability, Community Services or a related field, together with demonstrated experience providing direct 1:1 disability support.

Although primarily an operational leadership role, maintaining an understanding of frontline support is important at FIG.



The successful applicant will remain connected to direct support and may occasionally provide participant support when required.

You will also bring

- Experience working within disability or community services
- Excellent organisation and time-management skills
- Solid judgement, initiative and practical problem-solving ability
- The ability to multitask and manage competing priorities
- Confidence working independently and making appropriate decisions
- Strong written, verbal and computer skills
- High attention to detail, particularly around compliance and documentation
- The ability to remain calm and effective when unexpected problems arise
- Absolute professionalism and discretion with confidential participant, employee and business information
- A genuine commitment to person-centred support, choice and independence

Experience in rostering, staff coordination, recruitment/onboarding, NDIS compliance or ShiftCare would be highly regarded.

About FIG Supports

FIG Supports is a locally owned Swan Hill business providing person-centred 1:1 disability supports alongside our specialist retail store.

Our philosophy is simple: support people to maintain their independence and build it wherever possible.

We’re a small and growing team, and this will be an important and trusted position within our business. You’ll work closely with the owners and gradually develop a strong understanding of our team, participants, systems and the way FIG operates.

The position is primarily based at our Swan Hill premises in a dedicated office space.

Approximately 24 hours per week,



permanent part-time.

Remuneration will reflect the responsibilities of the position and the successful applicant’s qualifications and experience, in accordance with the applicable award classification, plus superannuation.

A probationary period will apply.

Apply

Please submit your resume and a short cover letter outlining your relevant qualification, your experience within disability/community services, and why you believe you would be well suited to an operational leadership role with FIG Supports.

Pay: $40.00 – $45.00 per hour

Expected hours: 24.0 per week

Application Question(s)

- Do you hold a completed qualification in disability, community services, individual support or a related field?
- Which of the following do you have experience with? (select all that apply)

→ Rostering / staff coordination → Recruitment and onboarding

→ Employee compliance and documentation

→ NDIS compliance / registration

→ Incident management

→ ShiftCare or similar care-management software

→ Training / induction of staff

→ None of the above

- Please briefly describe a situation where an unexpected staffing or operational problem occurred and you were responsible for resolving it. What did you do?
- This is a permanent part-time position of approximately 24 hours per week, primarily based at our Swan Hill premises. Are you able to reliably work these hours on-site?
- This role involves access to highly confidential participant, employee and business information. Please briefly describe how you maintain professional boundaries and confidentiality in the workplace.
- “Tell me about your experience personally providing direct 1:1 disability support. What types of supports have you provided, and in what settings?”

Experience:
- Disability support: 1 year (Required)

Work Location: In person

📌 Support & Operations Manager (Swan Hill)
🏢 Fig Supports Retail u0026 Wellness
📍 Swan Hill