Job Description

Arena Hotel at Chullora NSW is looking for a front office manager who thrives in a dynamic environment, leads by example, and takes pride in delivering genuine hospitality. Flexibility is essential, as the role includes AM and PM shifts, including weekends and public holidays.

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Key Responsibilities

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Oversee daily hotel operations as the Front Office Manager on Duty

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Stay calm under pressure, handle challenging situations professionally, and maintain robust attention to detail

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Transform guest concerns into positive outcomes and lasting impressions

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Maintain a friendly, enthusiastic, and professional presence at all times

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Proactively identify opportunities to elevate the guest experience and support a hands‐on service culture

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Undertake full responsibility for roster and payroll of the front office staff

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Undertake full responsibility for managing operating expenses and purchasing for the department

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Set Front Office budget, monitor profit & loss and cash handling throughout the year.

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Responds to reviews on all platforms Google Reviews and OTA platforms.

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Work closely with the housekeeping department to improve guest services.

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Experience, Skills & Qualifications

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Previous Front Office leadership experience (a minimum of 3 years) is required

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Hotel-based Front Office leadership experience is essential for this role

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Strong understanding of Front Office operations, standards, and procedures

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Proficiency with Microsoft Office, RMS, RoomMaster, SiteMinder

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Full availability across weekdays, weekends, and public holidays

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Excellent time management, organisational skills, and attention to detail

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Outstanding personal presentation and communication skills

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Natural ability to build rapport with guests, contractors and team members

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A proactive, hands‐on leadership style

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Must possess full work rights in Australia

📌 Front Office Manager at Arena Hotel Chullora (New South Wales)
🏢 Arena Hotel
📍 New South Wales