Job Description

Customer Service Representative - Bowral

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- Supportive team environment with excellent career pathways
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- Part-time opportunity, working withinbusiness hours withno weekends
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- Banking experience not required, excellent training provided
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Are you ready to start a rewarding career in banking? As aCustomer Service Representative,you will join our teamin providing great service and support to IMB Customers in relation to their financial needs. This is a part-time position, 24 hours per week,working afternoon shiftsTuesday-Friday (6 hours each day) at our Bowral branch.

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About the role

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- Having conversations and interactions with customers via all channels, including face to face, phone and onlineand helping them with their banking and insurance needs and enquiries
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- Exploring new opportunities to find the right financial solutions that may improve their position
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- Using various technologies, systems and digital platforms
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- Cash handling, balancing and administrative duties
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- Working with your Branch Manager and team to collectively achieve the goals and objectives
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- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures.
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About you

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- Experience in customerservice, in any industry, and an interest in financial services
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- Available for afternoon shiftsTuesday to Friday
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- Cash handling experience and an accurate eye for detail
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- A learning mindset and ambition to build a career in the banking industry
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- An aptitude for technology and proficient in MS Office programs/apps
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- Honesty and integrity and take pride in diligently following procedures and policy in a regulated financial environment
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- A flexible approach in the workplace, can take initiative, prioritise work and problem solve to complete daily work requirements
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- A genuine desire to help people, work directly with customers as well as work with and support a team
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- The willingness to travel within the region as required for training or staff relief.
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About IMB

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We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we're focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we've donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

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IMB Benefits include:

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- A supportive culture that actively promotes inclusion and the wellbeing of our employees
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- Competitive remuneration
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- Product concessions
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- Paid parental leave
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- Purchased leave options
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- Study assistance
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- Genuine investment in your learning and professional growth.
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📌 Customer Service Representative - Bowral (Wollongong)
🏢 Imb Bank
📍 Wollongong