Village Medical Centre Highfields – Highfields QLD

The Receptionist is responsible for providing professional, efficient, and patient-focused reception and administrative services while undertaking additional responsibilities requiring initiative, sound judgement, and a higher level of administrative coordination. In addition to routine reception duties, the role contributes to the effective operation of the practice through staff support, training assistance, management of designated administrative processes, participation in quality improvement and accreditation activities, and resolution of more complex patient and operational matters. The Receptionist works collaboratively with reception staff, practitioners, nurses, allied health professionals, and management to support service delivery, operational efficiency, and continuous improvement across the practice.

Key responsibilities

Greet patients, visitors, and other stakeholders in a professional and welcoming manner

Answer telephone calls promptly and direct enquiries appropriately

Schedule, confirm, and manage patient appointments in accordance with practice procedures

Manage patient arrivals, departures, and appointment flow





Respond to general patient enquiries and provide information within approved guidelines

Maintain a clean, organized, and professional reception environment

Act as a point of contact for complex reception enquiries and patient concerns

Register new patients and update patient demographic information accurately

Process patient payments accurately and maintain payment records

Maintain confidentiality of patient information at all times

About you

Demonstrated customer service experience

Excellent verbal and written communication skills

Professional presentation and interpersonal skills

Strong organizational and time management abilities

Ability to work effectively in a rapid-paced environment

Sound computer literacy and keyboard skills

Ability to maintain confidentiality and handle sensitive information appropriately

Ability to work both independently and as part of a team

Commitment to providing high-quality patient service

Demonstrated ability to prioritize competing tasks and work with minimal supervision

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📌 Receptionist (Highfields)
🏢 Village Medical Centre Highfields
📍 Highfields