All Aussie Fire is a rapidly growing Australian fire protection company based in Moorebank, providing comprehensive fire protection, compliance and safety services across NSW.

Our services include fire safety certification, routine testing and servicing, installation, maintenance, fire order upgrades, fit-outs, after-hours assistance and 24/6 emergency response.

Our focus is simple — to protect people, protect property and provide our customers with confidence that their essential fire safety systems are operating correctly and meeting their compliance obligations.

We pride ourselves on quality workmanship, professional service and developing long term relationships with our customers. As our business continues to grow, we are building a team of experienced professionals who share our commitment to safety, compliance, integrity and excellence.

About the Role Due to the continued growth of our operations, we are seeking an organised and motivated Fire Services Scheduler / Service Coordinator to join our team in Moorebank.

This is a key role within our operations team and will be responsible for coordinating our technicians, customer bookings and day-to-day service requirements.

You will be the central point of contact between customers, technicians, management and other members of the operations team, ensuring work is scheduled efficiently, customers are kept informed and our technicians have the information they need to complete their work.

The successful applicant will need to be highly organised, comfortable working in a fast-paced environment and capable of managing multiple priorities at once.

This is an excellent opportunity for someone with scheduling, coordination, administration or customer service experience who is looking to develop a long-term career within a growing fire protection business.

Key Responsibilities

Scheduling routine fire service, testing and maintenance works

Coordinating technicians and allocating jobs based on location, availability, qualifications and workload

Managing customer bookings and confirming appointments

Liaising with clients, strata managers, building managers, property managers and other stakeholders

Communicating daily schedules and job requirements to technicians

Monitoring technician progress and adjusting schedules where required

Managing urgent, reactive and emergency service requests

Coordinating after hours and emergency call outs where required

Rescheduling jobs when access, weather,



technician availability or other circumstances affect the schedule

Ensuring customers are kept informed of changes to appointments and expected attendance times

Reviewing completed jobs and following up outstanding information or documentation

Identifying opportunities to improve technician utilisation and scheduling efficiency

Assisting with the coordination of rectification and follow up works

Maintaining accurate customer, site and job information within our systems

Assisting the operations team with general administration and coordination

Working closely with management to identify scheduling issues and operational bottlenecks

Ensuring urgent and compliance critical works are prioritised appropriately

Supporting the continued improvement of All Aussie Fire's scheduling and operational processes

About You We are looking for someone who is highly organised, proactive and comfortable taking ownership of the scheduling process.

You don't necessarily need previous fire industry experience. What's most important is that you are a strong communicator, can think on your feet and are capable of managing a busy schedule where priorities can change throughout the day.

You will ideally have:

Previous experience in scheduling, service coordination, administration or a similar role

Excellent organisational and time management skills

Strong attention to detail

Excellent verbal and written communication skills

The ability to confidently communicate with customers and technicians

The ability to manage multiple tasks and competing priorities

Strong problem solving and decision making skills

The ability to remain calm and organised in a fast paced environment

A proactive approach and willingness to take ownership

Good computer literacy and confidence learning new software systems

The ability to work autonomously and as part of a team

A professional and customer-focused approach

Desirable Qualifications & Skills The following will be highly regarded:

Previous experience in the fire protection, electrical, building services or facilities management industry





Experience scheduling field technicians

Experience using Uptick or similar job/service management software

Experience with scheduling or workforce management platforms

Understanding of Australian Standards and essential fire safety measures

Experience dealing with strata managers, property managers or commercial clients

Previous experience coordinating emergency or reactive service work

Key Attributes The successful applicant will be someone who:

Is highly organised and structured

Takes ownership and follows tasks through to completion

Has excellent communication skills

Can prioritise effectively when everything seems urgent

Is confident dealing with customers and technicians

Can think ahead and identify potential scheduling problems before they occur

Is proactive rather than waiting to be told what needs to be done

Remains calm under pressure

Has a strong customer service mindsetIs reliable, professional and accountable

Enjoys working in a team environment

Wants to contribute to the growth and development of the business

What We Offer At All Aussie Fire, we are building a business focused on quality, integrity and long-term growth.

For the right person, this role provides the prospect to:

Join an established and rapidly growing Australian fire protection business

Work within a supportive and developing operations team

Play an important role in the continued growth of the business

Develop your skills across scheduling, operations and customer service

Gain valuable experience within the fire protection industry

Receive ongoing training and development

Take on increased responsibility as the business continues to grow

Develop a long-term career with All Aussie Fire

Work from our Moorebank office

Receive competitive remuneration based on experience

Career Growth As All Aussie Fire continues to grow, so will the requirements of our operations team.

For the right person, this position provides the opportunity to take on additional responsibility across service coordination, operations, resource planning and team management.

We are looking for someone who wants to grow with the business and build a career, rather than simply fill a scheduling position.

Location Moorebank NSW

This is an office-based role working closely with our field technicians and operations team.

Only applicants currently residing in Sydney, NSW will be considered.

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📌 Fire Services Scheduler / Service Coordinator (Sydney)
🏢 seek.com.au
📍 Sydney