E-Commerce Customer Service and Order Support | 4x4 Accessories | Morayfield

Join Our Growing Team at OCAM 4x4 Accessories – Morayfield QLD 4506. Brand-new warehouse! OCAM 4x4 Accessories is one of Australia’s leading suppliers of premium 4x4 parts and accessories — from bull bars and roof racks to recovery gear and camping equipment. As we continue to expand nationwide, we’re looking for a motivated and customer-focused individual to join our Morayfield branch and be part of our success story. This role is mainly focused on digital customer service. This is a high-volume role. On a normal day, you'll be managing inbound calls, an email queue, and live chat at the same time, while processing orders and chasing quotes. It's roughly 80% digital, 20% showroom and warehouse support. You'll be expected to solve problems without being told how. We're a small team, and there isn't someone standing behind you. If you prefer a structured role with one task at a time, this isn't it.

What you'll do Handle inbound phone, email and live chat enquiries across our online store Prepare quotes and follow them up Process, track and troubleshoot customer orders end to end Resolve fitment,



delivery and warranty questions using product knowledge you'll build in your first month Keep customer records and order notes accurate Cover the showroom and support dispatch when the team needs it

Targets We measure performance, and we're upfront about it. In this role you'll be working to: First response time Quote to sales conversion Customer satisfaction score Inbound call KPI (min 30 inbound daily) Customer Resolution tickets KPI (min 35 daily)

What we're looking for 1+ years in customer service, contact centre, e-commerce support or parts interpreting Rapid, accurate typing. Minimum 55 WPM at 97% accuracy Confident across multiple systems at once: CRM, email, order platform, spreadsheets, Microsoft Office Able to work an issue to resolution without escalating it by default Clear written English. You'll be writing to customers all day 4x4, automotive or trade knowledge is a strong advantage but we will train the right person

What you'll get Full-time, permanent role, half-day Saturday rotation (twice a month) 8:30am - 12:30pm Australian-owned business Staff pricing on 4x4 and camping gear Genuine progression as we expand Regular team lunches and social events

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📌 E-Commerce Customer Service and Order Support | 4x4 Accessories | Morayfield
🏢 OCAM 4X4 Accessories
📍 Morayfield