Job Description

We are currently looking for a Customer Service Officer to join our team. If you have experience in retail or hospitality and want to kick-start your Insurance career, this role offers full training and hands-on learning. You'll support customers, coordinate home repairs, and gain all the skills you need to succeed. You'll also be part of a energetic team, working closely with our administration and customer care teams.

n

This role is a full-time, office-based position based in Underwood, Brisbane.

n

We're looking for people with:

n

n
- A friendly, proactive andcan-do attitude
n
- Great peopleskills
n
- Good written and verbal communication skills, including a professional phone manner.
n
- Good computer skills and the ability to use multiple systems at once
n

n

Key responsibilities:

n

n
- Handle inbound and outbound calls with customers and stakeholders
n
- Lodge new claims via internal and external systems
n
- Manage portfolio of claims from start to finish
n
- Liaise with clients, insurance companies and trades to ensure smooth workflow
n




- Coordination of internal calendars and schedules
n
- Perform other duties as assigned.
n

n

Here are some of the perks our team enjoy:

n

n
- On the job training provided
n
- Opportunity for career growth and development
n
- Friendly team culture
n

n

About the business

n

Establishedin 1996, InsureBuild has nearly 30 years of experience delivering specialised building repairs across Australia. We're well respected for our expertise and strong reputation.

n

If you enjoy delivering great customer service and want to grow your career in the service industry, this could be your perfect fit.

n

Thisrole will be subject to a successful National Police Check.

n

InsureBuild are committed to diversity, inclusion, and new ways of working and encourages Aboriginal and Torres Strait Islander People to apply.

n

Please visit our website for more information about our company www.insurebuild.com

📌 Customer Service Officer (Queensland)
🏢 InsureBuild
📍 Queensland