Medical Receptionist – 4 Days/Week Avail | Specialist Plastic Surgery Practice Location:

Benowa Hours:

Approximately 4 days per week available Employment type:

Casual initially, with potential for part-time or full-time conversion

About the role We are seeking an experienced, warm and professional

Medical Receptionist

to join our specialist plastic surgery practice in Benowa.

We are looking for someone who is available to work

approximately 4 days per week

as a consistent member of our team. The position is initially offered on a casual basis, with

potential for the role to transition to part-time or full time employment

as our practice continues to grow and our staffing needs evolve.

This is a hands‑on medical reception and administration role, with a strong focus on

patient care, organisation and providing an exceptional patient experience .

You will be an important part of our practice and one of the welcoming faces our patients interact with throughout their journey.

Key responsibilities

Welcoming and checking patients in and out

Answering and managing incoming phone calls

Responding to patient messages and emails

Contacting patients when new referrals are received

Scheduling, confirming and managing appointments

Processing consultation payments and issuing receipts

Processing Medicare claims, including bulk billing eligible review appointments

Issuing invoices and managing patient payments

Registering patients and maintaining accurate patient information

Scanning and uploading documents to patient files

Maintaining patient privacy and confidentiality

Maintaining a tidy, organised and qualified reception area





Providing general administrative and clinic support as required

Making tea and coffee for patients and helping to create a warm and welcoming environment

Supporting the wider team with administrative tasks as required

About you We are looking for someone who is:

Experienced in medical reception or administration

Warm, friendly and professional

Confident and articulate on the phone and in person

Highly organised with excellent attention to detail

Comfortable managing multiple tasks in a busy practice

Confident handling payments, invoicing and Medicare processing

Reliable and punctual

Discreet and professional when handling confidential patient information

Able to work independently while contributing positively to a close-knit team

Well presented and comfortable working in a professional specialist medical environment

Compassionate and understanding when dealing with patients

A quick learner who is confident using computer systems and software

Looking for a consistent role and the opportunity to become a valued, long-term member of a team

Systems & experience We use

Xestro practice management software , so experience with Xestro will be highly regarded.

Experience with the following will also be advantageous:

Xestro or other medical practice management software

Medicare processing and bulk billing





Medical invoicing and payments

Patient referrals

Specialist medical or surgical practices

HubSpot or other CRM systems

Additional responsibilities and team support As part of a small specialist practice, there may also be opportunities to assist with broader administrative and patient support activities.

This may include:

Assisting with patient enquiries and follow-up

Responding to prospective patient enquiries

Assisting with consultation bookings

Updating patient and enquiry information in Xestro and HubSpot

Providing general administrative support to the team

This is

not a sales-focused role and sales experience is not essential . However, confidence communicating with prospective patients and providing professional, empathetic and helpful assistance will be highly regarded.

About us You will be joining an established specialist plastic surgery practice with a strong focus on

professionalism, patient care and providing an exceptional patient experience .

We are looking for someone who takes pride in their work, enjoys being part of a professional team and understands the importance of making every patient feel welcomed and well cared for.

This is an opportunity to join a growing practice in a role offering

approximately 4 days per week on an ongoing basis , with the potential for the position to develop into a part-time or full-time role as the practice continues to grow.

If you are an experienced medical receptionist who takes pride in providing excellent patient service and would enjoy becoming a valued member of a professional specialist team, we would love to hear from you.

#J-18808-Ljbffr

📌 Medical Receptionist (Casual) - Specialist Practice (Gold Coast)
🏢 Dr Hertess Plastic Surgery
📍 Gold Coast