Club General Manager – World Gym Townsville Take the lead at one of Australia's strongest fitness brands. Why World Gym? At World Gym Australia,we'rebuild differently.

Since launching in Australia in 2008, World Gym Australia has grown into a nationally recognised fitness brand built on community, culture,performanceand results.We'relooking for a driven and accountable Club General Manager to lead the overall success of World Gym Townsville – from team performance and member experience and revenue growth.

This is more than a management role. It's an prospect to build a strong club culture, develop high-performing teams, and drive measurable results across every area of the business.

Why Lead With Us?

Competitive salary and bonus structure

Complimentary gym membership

Staff discounts across our Pro Shop and Barbell Café

Career progression opportunities within a growing national network

Ongoing leadership development and support

A high-energy, team-first culture built on accountability, community, and results

The opportunity to make a real impact within a high-performing club environment

The Role As a Club General Manager, you’ll lead the overall performance, culture, and operations of the club across sales, member experience, personal training, group fitness, reception, and retail.

This is a hands-on leadership role for someone who thrives on accountability, team development, operational excellence, team development, and driving measurable results. You’ll be responsible for building a high-performing culture, maintaining strong operational standards,



and ensuring an exceptional member experience across all areas of the business.

Leadership & Performance:

Lead, develop, and hold the team accountable to performance standards, KPIs, and club expectations

Drive a strong team culture built on professionalism, ownership, and results

Coach team members toward growth and operational excellence

Operations & Business Management:

Oversee day-to-day club operations, systems, compliance, and presentation standards

Monitor club performance including revenue, labour, expenses, and profitability

Review reporting, identify opportunities for improvement, and implement operational initiatives that drive results

Support strong sales performance, lead conversion, and member retention strategies

Resolve escalated member concerns professionally and effectively

Maintain a clean, safe, welcoming, and high-energy club setting

Growth & Culture:

Support business growth initiatives and local club strategy

Lead from the front and create an environment where both members and staff thrive

What You’ll Bring

Proven leadership experience within fitness, retail, hospitality, or service-based industries

Strong track record leading teams to measurable performance outcomes

Confident managing accountability and difficult conversations

Financially literate with experience managing budgets, KPIs, or reporting

Highly organised, resilient, and process-driven

Strong communication and decision-making skills

Comfortable leading in a rapid-paced, high-performance environment

Passionate about people, culture, and creating strong team environments

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📌 Club Manager (Townsville City)
🏢 World Gym
📍 Townsville City