Job Description

Provide first-level technical support across hardware, software and user requests, working across phone, email, tickets and remote support. You'll troubleshoot issues through to resolution while providing a high level of customer service to users across the organization.

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Our client is a well-established organization operating within the Not-For-Profit sector in Brisbane.

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With a solid focus on supporting the community, the organization has a diverse workforce and a broad range of operational functions supported by its internal technology team.

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Description

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Responsibilities

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- Provide first-level technical support to users, addressing IT issues and requests.
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- Monitor and manage service desk tickets, ensuring timely resolution.
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- Troubleshoot hardware and software problems to maintain system performance.
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- Assist in setting up and configuring IT equipment for new users.
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- Document resolutions and maintain accurate service records.
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- Escalate complex issues to relevant technical teams when required.
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Profile

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A successful Service Desk Analyst should have:

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- Minimum of 1 year experience in providing IT support in a professional environment.
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- Strong troubleshooting and problem-solving skills.
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- Knowledge of common hardware, software, and operating systems.
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- Excellent communication skills to assist users effectively.
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- The ability to manage and prioritize multiple tasks efficiently.
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- Familiarity with service desk ticketing systems.
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- A proactive approach to learning and adapting to recent technologies.
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Job Offer

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What's on offer:

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- Base Salary of $ 60,000 to $ 70,000 + Superannuation.
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- Salary sacrifice options available.
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- Permanent position in the Not-For-Profit space.
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- Convenient location in Brisbane Northside.
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📌 Service Desk Analyst (Queensland)
🏢 Michael Page
📍 Queensland