Job Description

Family Support Worker - Rockhampton & surrounding suburbs

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Support Worker Co. is recruiting Family Support Workers in Rockhamptonand surrounding suburbs.

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This role involves working directly with vulnerable families, addressing complex challenges, and helping them achieve safety, stability, and resilience.

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Key Responsibilities

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- Implement individualised family support plans under the direction of a Service Coordinator, addressing a range of behavioral, psychosocial, and safety needs.
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- Provide hands-on support for each family, including 2-3 weekly face-to-face sessions focused on behavior management, trauma recovery, and parenting skill development.
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- Foster family connections to specialised services and essential resources such as healthcare, housing, and education.
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- Monitor family progress and maintain detailed case documentation, ensuring family goals are consistently met.
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- Adapt to adaptable scheduling based on each family's needs to maximise engagement and support outcomes.
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What We're Looking For

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- Intensive family support experience, particularly in areas such as crisis intervention, mental health, and family crisis situations.
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- Robust documentation and case management skills to capture the family's journey and support plan outcomes.
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- Flexibility and crisis intervention skills to respond effectively to each family's unique challenges.
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- Collaborative communication skills to liaise with Service Coordinators, stakeholders, and team members.
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- A goal-oriented approach focused on empowering families for sustainable success.
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- Work independently with each family to create a support schedule that suits everyone.
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What you need:

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- Certificate IV in Community Services or relevant
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- 12 months experience supporting children and families with complex needs.
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- Australian driver's license
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- First Aid Certificate with current CPR
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- Working with Children Check (paid employee status)
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- Have a reliable car with registration.
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- Reliable smart phone with data
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What we can offer you:

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- Casual position with regular consistent hours, crafted around your individual availability.
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- Empowered by a dedicated Service Delivery Team providing you support, coaching and guidance.
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- Bi-monthly supervisions and support.
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- Easy-to-use rostering app which allows you to view and accept shifts, complete reports/documents and update your availability.
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- Refer & earn incentive - $350 voucher for each successful person you refer.
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Why Join Us?

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Make a real difference in the lives of families by providing meaningful, sustainable support. Benefit from a collaborative environment, guided by a Service Coordinator, and gain experience in a flexible, high-impact role aimed at creating lasting change.

📌 Family Support Worker - Rockhampton & surrounding suburbs
🏢 Support Worker
📍 Rockhampton