Team Lead/Coordinator

What is in it for you?

- Opportunity to lead a team supporting a 24x7 operational service
- Work across service delivery, incident management, change management and continuous improvement
- Business-hours position, 5 days per week, 7.5 hours per day
- On-call requirement for escalations and Major Incident Management outside standard business hours
- Join a collaborative environment with exposure to critical operational services

For this role, you will need: We are looking for an experienced Team Lead / Service Delivery Coordinator with strong people management, service delivery and operational coordination experience.

The successful candidate will manage a team of approximately 5-6 people providing a 24x7 service, ensuring operational performance, service quality and SLA targets are maintained.

Responsibilities

- Lead and manage a team of 5-6 people providing 24x7 operational support
- Coordinate team rostering to support service requirements
- Manage escalations and maintain effective stakeholder engagement
- Participate in Major Incident Management, including P1/P2 incidents
- Support the IT Change Management process
- Ensure HSE compliance during service delivery
- Monitor and steer operational performance to meet agreed SLA targets
- Identify Continuous Service Improvement opportunities
- Support the ongoing development and maturity of the support model
- Provide on-call support for escalations and major incidents outside standard business hours when required

Skills and Experience Required

- Strong Service Delivery experience
- Previous team leadership / team management experience




- Excellent coordination and communication skills
- Strong stakeholder and escalation management capabilities
- Positive understanding of ITIL and IT Service Management
- Experience working with ServiceNow
- Experience with Confluence as a Knowledge Base is highly regarded
- Mining and Operations Centre experience will be advantageous
- Experience supporting major incident and change management processes
- Ability to work effectively within an operational, SLA-driven environment

Talented, committed, can-do individuals have always been the cornerstone of this dynamic organisation. If you have what it takes to thrive in this role and want to know more, please reach out to Sneha on (phone hidden) OR [email protected]

Joining Akkodis as a Consultant

- Weekly Pay
- No payrolling processing fees
- Upskilling opportunities and training discounts
- Consultant gatherings events
- Akkodis SME meet ups/information sessions
- EAP Support Program
- Dedicated Account Management Support Team

Privacy

Due to new privacy laws regarding the collection and handling of personal information, all applications must be submitted online. Once you click on the "apply for this job" button below you will be directed to our Online Centre where you will have the opportunity to read and agree to our Privacy and Consent statements and it will allow your details to be formally lodged and processed correctly.

"Akkodis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"

📌 Team Lead/Coordinator (Perth)
🏢 Akkodis
📍 Perth