About Us

We are an Australian AgTech company delivering practical remote monitoring solutions to farmers, local governments, and other industries. We focus on simple, reliable technology that solves real problems in the field. We are small ambitions company, that is on an exciting growth path, across Australia and into the USA.

About the Role

This is a hands-on role combining inbound sales, quoting, customer support and technical problem-solving .

You’ll work directly with farmers, agricultural businesses, dealers and other customers to understand what they are trying to achieve, recommend the right solution and help them get the most out of their Edge Systems products.

A typical conversation might start with a customer asking how they can remotely monitor a tank or control a pump. You’ll need to ask the right questions, understand their setup, recommend the appropriate products and prepare a quote.

You’ll also support existing customers when they need help setting up a device, understanding the app, diagnosing a connectivity issue or figuring out why something isn't working as expected.

This role suits someone who enjoys talking to customers, solving problems and working with technology .

Key Responsibilities

· Handle inbound sales enquiries by phone, email and website.

· Speak with customers to understand their farm, application and technical requirements.

· Recommend appropriate Edge Systems products and solutions.

· Prepare and follow up on quotes.

· Explain technical products and concepts in simple, practical language.

· Assist customers with product installation, setup and configuration over the phone and email.

· Support customers in troubleshooting products that aren't operating as expected.

· Follow up customers for support and sales.





What We're Looking For

We're looking for someone who is technically capable, commercially aware and outstanding with people .

Ideally, you'll have:

· Strong communication and customer service skills.

· Confidence speaking with customers over the phone, with a cheery attitude.

· Sales experience or a natural ability to identify customer needs and recommend solutions.

· Confidence troubleshooting technical problems logically.

· The ability to explain technical information to non-technical customers.

· Strong organisation and follow-up skills.

· The ability to work independently while knowing when to escalate an issue.

Experience in agriculture, IoT, electronics, electrical systems, telemetry, technical sales/support would be highly regarded, but isn't essential.

What Success Looks Like

You'll become someone our customers trust to help them find the right solution and get it working.

You'll be able to take an enquiry from:

"I need to know when my tank is getting low" through to understanding the customer's requirements, recommending the right solution, preparing the quote, closing the sale and helping the customer get the system operating successfully.

Just as importantly, when an existing customer calls because something isn't working, you'll be comfortable working through the problem with them and getting them back up and running.

Why Join Edge Systems?

You'll be joining a growing Australian technology company working on practical problems that directly affect farmers and agricultural businesses.

The role provides exposure across sales, customer support, agriculture, IoT and remote monitoring technology, with the opportunity to develop alongside the company as we continue to expand our products and markets.

📌 Technical Sales & Support Specialist (Welshpool)
🏢 Edge Systems
📍 Welshpool