Lead in-field training for CRM employees, including onboarding and new hire programs Conduct competency assessments and field coaching to ensure readiness for certification Act as the education lead for current product launches Develop and execute training plans for internal staff and external customers to ensure successful adoption of new technologies Support customer education managers in organizing and delivering training events for healthcare professionals Facilitate peer-to-peer training and hands-on workshops, especially for device implantation and management Work closely with marketing, sales, and clinical teams to align educational initiatives with business goals Create and maintain educational materials, including webinars, manuals,
and e-learning modules Ensure content is aligned with adult learning principles and instructional design best practices Provide insights and reports on training metrics to support strategic decisions About you Bachelor's degree in a relevant field (e.g., Nursing, Biomedical Engineering, Allied Health) Certifications in instructional design or adult learning are highly valued Minimum 5 years of experience in electrophysiology, cardiac implantable electronic devices (CIEDs), or related fields Strong understanding of CRM technologies and procedures Experience in delivering in-person and virtual training Skilled in coaching, mentoring, and assessing competencies Strong presentation and public speaking abilities Capable of managing multiple training programs and coordinating with cross-functional teams Analytical skills to monitor training effectiveness and adapt strategies accordingly Proficiency in using digital tools for training delivery and tracking