Home & Living Service Delivery Manager - SIL & Drop-In Services

Oversee the day-to-day operations and service delivery of Supported Independent Living (SIL) homes and Drop-In Services. Responsible for ensuring participant supports are delivered safely, effectively, and in compliance with NDIS Practice Standards. Accountable for participant outcomes, workforce management, Roster of Care (ROC), operational consistency, on-call support, and financial sustainability. Key responsibilities Ensure participant goals, rights, and safety are prioritised Oversee NDIS care plans, incident reports, and documentation Act as main contact for families and allied health Ensure consistent person-centered support Maintain operational consistency and WHS compliance Oversee staffing, rosters,



and workflow efficiency Ensure timely escalation of risks and incidents Manage NDIS reporting including restrictive practices Implement corrective actions Maintain structured handover systems and ensure communication across teams About you Diploma in Disability or equivalent Experience in SIL/NDIS services NDIS Worker Screening Check WWCC Driver License Leadership and workforce management capability Risk and compliance management expertise Financial and operational oversight skills Communication and stakeholder engagement ability

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📌 Home & Living Service Delivery Manager – SIL & Drop-In Services (Richmond)
🏢 The SIL
📍 Richmond