Office Manager – Customer Support & Resolutions | Visa Sponsorship Available North Parramatta, Sydney NSW Full-Time Permanent Opportunity Immediate Start Visa Sponsorship Available for Eligible Candidates Applicants in Australia & Overseas Welcome

Are you an experienced

Office Manager, Customer Service or Customer Resolutions professional

looking for a long-term career opportunity in Australia?

A well-established Australian business within the

beauty and aesthetics industry

is seeking a confident, highly organised and solutions-focused professional to join its busy Head Office team in North Parramatta.

This is a varied, hands-on position combining

office management, customer service, complaint resolution, telephone and email enquiries, administration and day-to-day Head Office coordination .

We particularly welcome applications from experienced candidates who may require

employer visa sponsorship , including applicants currently living in Australia as well as suitably qualified international candidates.

Visa sponsorship is available for eligible candidates.

North Parramatta, Sydney NSW Full-Time Permanent Opportunity Immediate Start Visa Sponsorship Available for Eligible Candidates Applicants in Australia & Overseas Welcome

Are you an experienced

Office Manager, Customer Service or Customer Resolutions professional

looking for a long-term career opportunity in Australia?

A well-established Australian business within the

beauty and aesthetics industry

is seeking a confident, highly organised and solutions-focused professional to join its busy Head Office team in North Parramatta.

This is a varied, hands-on position combining

office management, customer service, complaint resolution, telephone and email enquiries, administration and day-to-day Head Office coordination .

We particularly welcome applications from experienced candidates who may require

employer visa sponsorship , including applicants currently living in Australia as well as suitably qualified international candidates.

Visa sponsorship is available for eligible candidates.

About the Role This is much more than a traditional call centre position.





You will play an important role in the day-to-day operation of the Head Office while also being a key point of contact for customers requiring assistance or resolution of more complex matters.

Managing the day-to-day administrative functions of a busy Head Office.

Answering inbound customer calls and providing professional customer service.

Managing customer enquiries, complaints and escalated matters.

Taking ownership of customer concerns and working towards appropriate resolutions.

Assisting customers with bookings, rescheduling, cancellations and general enquiries.

Responding to customer enquiries via phone, email and other communication channels.

Liaising with clinic managers and other departments to investigate and resolve customer matters.

Coordinating general office administration, systems, records and documentation.

Assisting with the organisation and smooth running of Head Office operations.

Coordinating office supplies, equipment and general administrative requirements.

Following up outstanding matters and ensuring tasks are completed.

Supporting management and other Head Office departments where required.

Helping coordinate workloads, priorities and administrative processes.

Maintaining accurate records of customer communications and resolutions.

Identifying recurring issues and opportunities to improve customer service and office processes.

This role is ideal for someone who enjoys

variety, responsibility and problem-solving

and is happy to assist wherever required to keep the office running efficiently.

About You We are looking for someone who:

Has previous experience in

office management, customer service, customer resolutions, complaints management or administration .

Is confident handling challenging customer conversations and escalated complaints.

Has excellent telephone and written communication skills.

Is highly organised and able to manage multiple priorities at once.

Has strong problem-solving and decision-making skills.

Is proactive and comfortable taking ownership of tasks through to completion.





Has experience coordinating administrative processes and office operations.

Has strong attention to detail and record-keeping skills.

Is comfortable working in a fast-paced, results-focused environment.

Has a professional, positive and solutions-focused approach.

Is looking for a stable, long-term career opportunity.

Experience within

beauty, aesthetics, medical, healthcare, retail, hospitality or another high-volume service industry

will be highly regarded.

Visa Sponsorship Available Employer visa sponsorship is available for eligible candidates.

We welcome applications from:

Candidates currently living in Australia who require

employer visa sponsorship .

Temporary visa holders looking for a long‑term sponsoring employer.

Candidates currently sponsored by another employer who are looking for a new employment chance.

Suitably qualified and experienced

international candidates looking to relocate to Australia .

Australian citizens and permanent residents.

Visa sponsorship is subject to the candidate meeting the relevant

skills, experience, qualification and immigration requirements , together with employer approval.

Hours & Availability This is a

fully on-site role

based in North Parramatta and is not a hybrid or work-from-home position.

Applicants must have flexibility to work

weekends when required, including potentially every second weekend , as part of the rotating roster.

Occasional late-night Thursday availability may also be required.

Standard weekday hours can be discussed with the successful candidate.

Location Our North Parramatta Head Office is conveniently located approximately 10 minutes from Parramatta Station, with access to public transport and

free on-site staff parking .

What We Offer

Visa sponsorship available for eligible candidates.

Full-time permanent employment.

Attractive remuneration package.

Immediate start available.

Long-term employment and career stability.

Ongoing training and professional development.

Varied role across customer service, resolutions and Head Office operations.

Career progression opportunities.

Fast-paced and supportive team environment.

Staff benefits within the beauty and aesthetics industry.

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📌 Office Manager – Customer Support & Resolutions | Visa Sponsorship Available (Parramatta)
🏢 Results Laser Clinic
📍 Parramatta