The Administration & Customer Service Officer provides high-quality administrative support and exceptional customer service to ensure the smooth day-to-day operation of The Flooring Shop. This role supports sales, scheduling, supplier coordination, and customer communication, contributing directly to the company's professional image and customer satisfaction.

Key responsibilities

Greet and assist customers in person, over the phone, and via email in a friendly, professional manner

Provide accurate product information, pricing, and availability

Schedule appointments with customers and sales team

Support customers through the quotation, order, and installation process

Manage incoming calls, emails, and correspondence

Prepare and issue quotes, invoices, and receipts using the business's software systems

Maintain accurate and organised records of sales, inventory, and supplier orders

Schedule installations and liaise with installers, ensuring smooth workflow and communication





Update and maintain the customer and supplier database (CRM system)

Follow up on customer quotes and potential leads to convert sales

About you

Previous experience in administration and/or customer service roles

Excellent communication and interpersonal skills

Strong organisational skills with attention to detail and accuracy

Proficiency in Microsoft Office (Word, Excel, Outlook) and Google Suite

Confidence working with point-of-sale or quoting software

Ability to multitask and prioritise in a technically detailed setting

Professional, positive, and proactive 'can do' attitude

Experience in the flooring, construction, or home improvement industry (desirable)

Familiarity with Xero, or similar accounting software (desirable)

Basic knowledge of social media and marketing tools (desirable)

Superannuation as per legislation

Staff discounts and training opportunities available

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📌 Customer Service & Sales Representative (Brisbane)
🏢 The Flooring Shop
📍 Brisbane