Job Description

Infinity Support Services Australia Pty Ltd. - Werribee VIC

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Infinity Support Services | NDIS & Community Services

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Are you creative, energetic and passionate about creating meaningful opportunities for people with disability?

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Infinity Support Services is looking for a Community Client Engagement Officer to join our growing team.

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This is a varied role for someone who loves working with people, coming up with current ideas and turning those ideas into engaging community programs and experiences.

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You'll have the opportunity to help shape and grow Infinity's community programs, work directly with participants and teams, and ensure our community clients are supported through organised and up-to-date documentation.

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Infinity Support Services | NDIS & Community Services

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Are you creative, energetic and passionate about creating meaningful opportunities for people with disability?

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Infinity Support Services is looking for a Community Client Engagement Officer to join our growing team.

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This is a varied role for someone who loves working with people, coming up with new ideas and turning those ideas into engaging community programs and experiences.

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You'll have the prospect to help shape and grow Infinity's community programs, work directly with participants and teams, and ensure our community clients are supported through organised and up-to-date documentation.

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About the Role

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As our Community & Client Engagement Officer, you will play a key role in developing and coordinating engaging opportunities for our community-based participants.

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We're looking for someone who can bring energy, creativity and initiative to the role. We want you to look at what we currently do and ask: What else could we create?

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You may develop new social groups, community activities, skill-building programs, events or other initiatives that encourage connection,



participation and independence.

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Alongside program development, you will support the coordination and documentation of our community clients to ensure services remain organised, responsive and participant-focused.

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What You'll Be Doing

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- Developing new and creative community programs, activities and initiatives for NDIS participants
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- Identifying opportunities to increase participant engagement and community participation
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- Coordinating and supporting the implementation of new community programs from idea through to delivery
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- Engaging with participants to understand their interests, goals and preferences
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- Building relationships with local organisations, venues, community groups and potential program partners
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- Supporting community events, group activities and participant experiences
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- Reviewing existing community services and identifying opportunities for improvement
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- Maintaining accurate participant documentation, records and service information
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- Supporting participant onboarding and ongoing community-service documentation
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- Working collaboratively with Support Workers, Program Coordinators and the wider Infinity team
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- Gathering participant feedback and using it to improve future programs
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- Promoting upcoming activities and encouraging participant involvement
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- Ensuring programs and documentation align with Infinity's policies and NDIS requirements
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About You

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You don't need to be someone who wants to sit behind a desk all day.

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We're looking for someone who is upbeat, organised, approachable and full of ideas. You'll enjoy meeting new people, creating opportunities and taking ownership of projects.

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You may have experience in disability, community services, recreation, events, youth work, engagement, program coordination or a similar people-focused role.

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You'll ideally bring:

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- A creative and proactive approach to your work
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- Strong communication and relationship-building skills
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- Confidence engaging with people with different needs and personalities
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- Great organisation and documentation skills
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- The ability to take an idea and turn it into a practical program or activity
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- Initiative and the confidence to suggest new ways of doing things
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- An understanding of person-centred practice
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- Experience within the NDIS or disability sector is highly regarded
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- Confidence using Microsoft Office and digital systems
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- A current driver's licence
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Why Join Infinity?

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Infinity Support Services is a growing disability services provider supporting participants across Victoria and beyond.

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We're continually looking for new ways to improve the experience of our participants and create opportunities that go beyond traditional disability support.

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In this role, you'll have the opportunity to bring your own ideas to the table and actually build them.

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Whether that's launching a new social group, developing a community-based program, organising an event, creating new partnerships or finding completely new ways for our participants to connect with their communities - we want someone who is excited to make things happen.

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If you're organised, creative, people-focused and looking for a role where no two weeks have to look the same, we'd love to hear from you.

📌 Community Client Engagement Officer (Williamstown)
🏢 Infinity Support Services Australia
📍 Williamstown