About The Role

We're looking for a hands-on Venue Leader to join our Fish Market team in Sydney!

This is a great opportunity to step into a leadership role where you'll take ownership of daily operations, lead and develop a excellent team, and create the kind of positive guest experience Yo-Chi is known for.

If you thrive on leadership, love being hands-on and enjoy creating great experiences for both your team and guests, keep reading.

About Yo-Chi

Chi is at the heart of everything we do. Yo-Chi has grown from a local idea into a movement, inspiring creativity, welcoming all ages, and spreading good energy through frozen yogurt.

We're growing across Australia and internationally, and it's all driven by our people. As a family-owned business, we put our team and guests first, creating positive experiences, supporting each other, and making our venues a place where everyone feels welcome.

What You'll Be Doing

- Lead and inspire the team to deliver high energy, exceptional service
- Take responsibility for daily venue operations, including rostering, stock management, cash handling and compliance
- Maintain product quality, food safety standards and operational excellence
- Coach, mentor and develop your team to reach their full potential
- Monitor and drive key venue KPIs and team performance
- Ensure the venue looks sharp, runs safely and delivers a memorable guest experience
- Build a positive team culture where people feel supported and motivated




- Work closely with the wider leadership team to achieve venue goals
- Be hands on in the venue and lead by example, especially during busy periods

What we're looking for

- 3-5 years of leadership experience in hospitality, retail or QSR
- Strong operational skills, including rostering, stock management and team performance
- A hands on leader who isn't afraid to jump in and get things done
- Ability to build a positive team culture and genuinely connect with your people
- Strong communication skills and the ability to adapt your approach to different team members
- Calm under pressure, resilient and able to think on your feet
- Availability across a flexible Monday to Sunday roster

Why you'll love it here

- Competitive salary plus quarterly performance bonuses
- Free Yo-Chi every shift plus staff discounts
- Real career growth opportunities as we continue to expand
- Access to our Happiness Hub for wellbeing, learning and mental health support
- A genuinely fun team culture with socials, team dinners and a crew you'll love working with
- Flexible rotating rosters that work with your lifestyle
- The opportunity to be part of a growing Australian brand with plenty of room to make your mark

Sound like your kind of role? Check us out on Instagram @iloveyochi or visit our website. Please note: You must have full working rights in Australia to apply.

📌 Venue Leader (Sydney)
🏢 Yo-Chi Frozen Yogurt
📍 Sydney