Help Patients Feel Confident About Their Dental Care Are you passionate about people, highly organised, and love helping others? Do you enjoy guiding patients through important decisions while delivering exceptional customer service?

Brisbane Smiles is seeking a warm, professional, and proactive Treatment Coordinator to join our growing team in Toowong.

This is more than a reception role. As a Treatment Coordinator, you'll play a key role in helping patients understand their treatment options, coordinating their care, and ensuring they feel supported throughout their journey with us.

About Brisbane Smiles Brisbane Smiles is a privately owned, family-run dental practice that has been caring for generations of Brisbane families since 1948.

Located in Toowong, we are known for delivering high-quality dental care in a welcoming and supportive environment. Our team is committed to providing outstanding patient experiences, continuous improvement, and a workplace culture where people genuinely enjoy coming to work.

Our values include:

People First

Excellence

Growth

Teamwork

Consistency

Passion

About the Role Working closely with our dentists, oral health therapists, and front office team, you'll help patients move confidently through their treatment journey from consultation through to completion.

Your responsibilities will include:

Coordinating treatment plans and patient appointments

Completing clinical handovers from dentists and oral health therapists

Explaining treatment processes and next steps to patients

Managing patient check-out, health fund claims, and payments

Following up unscheduled treatment and outstanding appointments

Conducting patient care and wellbeing follow-up calls

Preparing treatment documentation and consent forms

Assisting patients with treatment financing options

Managing recalls and ongoing patient communication





Coordinating complex schedules involving laboratories and external providers

Providing exceptional customer service across phone, email, and in person interactions

About You We're looking for someone who genuinely enjoys helping people and takes pride in delivering an exceptional experience.

You’ll likely be successful in this role if you:

Have robust communication and relationship-building skills

Are confident discussing treatment plans and financial arrangements

Have excellent organisational skills and attention to detail

Enjoy working in a fast-paced environment

Are proactive and solution-focused

Thrive as part of a collaborative team

Bring positivity, professionalism, and compassion to every patient interaction

Experience Required We welcome applicants from a range of backgrounds, including:

Dental reception or treatment coordination

Medical or allied health administration

Hospitality and customer service

Retail leadership

Client service or relationship management

Previous dental experience is desirable but not essential. We provide comprehensive training and support for the right person.

What We Offer Competitive Salary & Incentives Attractive remuneration package with performance-based incentives available for long-term team members.

Four-Day Work Week Most full-time team members work a 38-hour week across four days, supporting a healthy work-life balance.

Career Growth Access ongoing training, personal development, mentoring, and career progression opportunities within our large and established practice.

Supportive Team Culture Join a friendly, professional team that enjoys working together and celebrates success. We regularly hold team events, recognition programs, and practice-wide meetings.

Stability & Security Become part of a respected Brisbane business with almost 80 years of history and a strong reputation in the community.

Brisbane Smiles Locally Owned & Operated Since 1948 Helping Brisbane Families Smile for Nearly 80 Years

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📌 Dental Receptionist / Treatment Coordinator (Brisbane)
🏢 Brisbane Smiles
📍 Brisbane