Hotel Guest Service Agent | The Star Brisbane The Star Entertainment Group – Brisbane QLD

12d ago , from The Star Entertainment Group

Part-Time & Full-Time Opportunities – Star Grand Hotel

Are you passionate about delivering exceptional guest experiences? As a Guest Service Agent at The Star Brisbane, you'll be the friendly face and first point of contact for our guests – from check-in to check-out and everything in between.

In this dynamic role, you'll manage guest requests, maintain accurate accounts, and ensure every interaction exceeds expectations. You'll also complete daily tasks aligned with shift checklists, all while contributing to a five-star experience in one of Brisbane’s most exciting hospitality destinations.

Why You’ll Love It Here:

Immediate start

Free buffet meal every shift

Fresh uniform daily, laundered on property

Discounted city parking

Up to 30% off dining & accommodation at The Star Brisbane Venues

Growth opportunities through The Star Academy

24/7 rostered shifts available

What We’re Looking For:

Prior experience within the hospitality or retail is desirable, but not essential.

Exceptional guest service skills and strong commitment to 5-star customer service

Exceptional presentations and communication skills

Professional telephone manner





Excellent organizational skills and high level of computer literacy

Availability for 24/7 rotating shifts

Ability to work seamlessly in a team environment

About The Star Brisbane The Star Brisbane is a world-class entertainment and hospitality destination in the heart of Queen’s Wharf Brisbane Precinct. With a premium hotel, stunning casual and premium dining venues, and vibrant entertainment offerings, we’re redefining guest experience in the river city. Join us and be part of a team delivering unforgettable moments in one of Brisbane’s most exciting precincts.

We’re all about inclusion. At The Star Brisbane, we’re committed to fostering a diverse, inclusive, and equitable workplace where authenticity and our core values - Build Memorable Connections, Own It, Lead with Integrity, and Take Good Care, guide everything we do. We welcome team members from all backgrounds, including different cultures, ages, religions, genders, LGBTQI+ communities, Australia’s First Nations Peoples, and people with disabilities. We offer flexible working options to support individual well-being and are proud to be recognised as a WGEA Employer of Choice for Gender Equality and a 2025 Platinum Employer by the Australian Workplace Equality Index.

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📌 Hotel Guest Service Agent | The Star Brisbane
🏢 The Star Entertainment Group
📍 Brisbane