Key responsibilities

Welcoming guests and providing a friendly, professional check-in and check-out experience

Managing reception enquiries, bookings, payments and guest requests

Acting as the Duty Manager during assigned shifts and taking responsibility for the property

Responding confidently to guest issues and resolving problems as they arise

Supporting the safety, security and wellbeing of guests

Completing end-of-shift procedures and handovers

Working closely with housekeeping, maintenance and other team members

Helping create a fun, social and welcoming environment for our guests

Ensuring BUNK's standards and procedures are maintained throughout your shift

About you

Has previous experience in accommodation, hospitality, tourism or customer service

Is confident working independently and making decisions

Has strong communication and problem-solving skills





Is comfortable dealing with challenging guest situations

Can remain calm and professional when things get busy

Has a genuine interest in providing great guest experiences

Is reliable, organised and takes responsibility for their shift

Is comfortable working evenings and weekends

Has previous Duty Manager or supervisory experience (preferred, but not essential)

Previous hostel or hotel reception experience will be highly regarded

About us BUNK Brisbane is a busy, social hostel environment where no two shifts are quite the same. You'll work with an international mix of guests and a team that values personality, initiative and excellent hospitality.

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📌 Duty Manager / Receptionist (Brisbane)
🏢 BUNK Brisbane
📍 Brisbane