Level 2 IT Support Technician (MSP Experience Required) At Rubiks IT, we believe small organisations should be empowered by technology so they can operate confidently and focus on their business. Our mission is to enable businesses to achieve more by delivering reliable, proactive IT support that allows them to focus on what they do best.

Rubiks IT is a growing MSP based in Miami QLD, supporting small to medium businesses.

We are seeking a reliable, technically capable Helpdesk Technician with

previous MSP experience

who can confidently support clients across Microsoft 365, networking, and endpoint environments.

This is not an entry-level role.

What You’ll Be Responsible For

Managing helpdesk tickets to SLA





Endpoint management (Windows, iOS, Android)

Network troubleshooting (switches, WAPs, firewalls)

Onsite client support when required

Documentation and proactive monitoring

What We’re Looking For

Minimum 2 years experience in an MSP workplace

Experience with Intune / MDM

Solid understanding of TCP/IP and networking fundamentals

Full unrestricted rights to work in Australia

$65,000 – $75,000 depending on experience.

Higher considered for proven MSP background.

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📌 Level 2 IT Support Technician (MSP Experience Required) (Gold Coast)
🏢 Rubiks iT
📍 Gold Coast