Join the Glass Outlet Team as a Warehouse Customer Service Team Leader Glass Outlet is recognised Australia-wide as a leading wholesale supplier of glass, aluminium fencing, balustrading, aluminium screening, shower screens and associated products.

We are seeking an experienced Warehouse Customer Service Team Leader to join our team in Virginia.

Working as part of a supportive and friendly team, your responsibilities will include:

Delegating daily tasks across the warehouse customer service team to support smooth warehouse operations

Leading and motivating team members to provide outstanding customer service

Ensuring orders are picked, packed and loaded accurately, efficiently and within required timeframes

Coordinating yard traffic and delegating customer order collections

Inspecting customer returns and communicating with customers throughout the process

Assisting with stock replenishment, rotation and inventory accuracy

Identifying deficiencies in picking processes and warehouse systems

Supporting daily toolbox meetings, staff allocation and workload planning

Monitoring team performance and ensuring compliance with company policies and procedures

Maintaining high standards of workplace safety, cleanliness and Chain of Responsibility compliance

Supporting the Warehouse Manager with recruitment,



onboarding and employee performance matters

Identifying and recommending opportunities for continuous improvement

Completing general warehouse duties as required

About You To be successful in this role, you will ideally have:

Previous experience in warehouse operations within the transport, logistics or distribution industry

Experience leading, supervising or coordinating warehouse team members

A current forklift licence

Strong communication and interpersonal skills

The ability to delegate tasks, manage priorities and meet operational deadlines

Strong problem-solving skills and a proactive, can-do attitude

Excellent attention to detail and a strong focus on accuracy, quality and safety

The physical fitness required to perform warehouse duties

A positive, accountable and team-focused approach

An MR truck licence, First Aid Certificate or Certificate IV in Logistics and Warehousing Operations would be highly regarded

Why Join Glass Outlet

National business with solid growth plans

Supportive, values-driven culture

Additional paid day off for your birthday

This is a full-time position based at our Virginia branch, working five days per week from Monday to Friday 7:00AM to 3:00PM

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📌 Warehouse Customer Service Team Leader (Brisbane)
🏢 Glass Outlet
📍 Brisbane