We are looking for an experienced and compassionate Client Support Officer to join our growing team in South Bank.

This is a key client-facing role within our psychology and allied health practice. You will be responsible for supporting clients throughout their journey with us - from initial enquiry and onboarding through to appointment coordination, practitioner support and ongoing client communication.

You will support a diverse range of clients, providing responsive, qualified and personalised support throughout their journey with our practice.

This role would suit someone who understands the unique requirements of working within psychology, allied health, disability or mental health services, and who is confident navigating practice management, client management and telehealth systems.

About the Role We are looking for an experienced and compassionate Client Support Officer to join our growing team in South Bank.

This is a key client-facing role within our psychology and allied health practice. You will be responsible for supporting clients throughout their journey with us - from initial enquiry and onboarding through to appointment coordination, practitioner support and ongoing client communication.

You will support a diverse range of clients, providing responsive, professional and personalised support throughout their journey with our practice.

This role would suit someone who understands the unique requirements of working within psychology, allied health, disability or mental health services, and who is confident navigating practice management, client management and telehealth systems.

About You

Has 2+ years' experience in client services, practice administration or a similar client-facing role

Ideally has previous experience within a psychology or healthcare setting

Has experience using practice management, client management and online booking platforms





Is confident learning and navigating multiple software systems and digital workflows

Understands the importance of privacy, confidentiality and sensitive client communication

Has exceptional attention to detail and can manage competing priorities in a fast-paced environment

Communicates confidently and professionally across phone, email and SMS

You are naturally warm, empathetic and able to build rapport with a diverse range of clients

Can problem-solve independently while knowing when to elevate an issue

Is comfortable communicating with clients, practitioners, support coordinators, support workers and internal teams

Has an understanding of the NDIS environment and associated administrative requirements (highly desirable)

Key Responsibilities Client Support & Communication

Respond promptly and professionally to client enquiries via phone, email and SMS

Manage cancellations, rescheduling, appointment enquiries and general client requests

Provide troubleshooting support for telehealth, onsite and mobile appointments

Deliver a consistently high level of personalised client service throughout the client journey

Client Onboarding & Administration

Coordinate new client onboarding, including profile creation, portal access and referral processing

Ensure client information, referrals and documentation is accurate, complete and appropriately recorded

Maintain accurate client records across relevant systems

Support practitioners with administrative requirements relating to client bookings and service delivery





Billing Support

Assist with session invoicing and related administrative processes

Support accurate and timely processing of invoices

Identify and escalation discrepancies or issues relating to bookings, invoicing or client information

Practice & Team Support

Monitor and manage the client support inbox, ensuring enquiries are actioned within appropriate timeframes

Collaborate closely with practitioners and the wider team to resolve client and service-related mattersContribute to improving client-service processes, systems and workflows as the practice continues to grow

Maintain a high standard of confidentiality, professionalism and client care at all times

Why Join Us? You'll be joining a growing team where client experience genuinely matters.

We offer:

Full-time employment with genuine flexibility in line with company policy

A collaborative, supportive and close-knit team

Competitive salary

Opportunities to grow alongside an expanding psychology and allied health practice

A role where your contribution has a direct impact on the experience of clients and practitioners

Wellbeing benefits that go beyond the usual workplace offering, including free premium Calm app access, gym discounts and PT discounts

Body and Mind is an equal opportunity employer, and we welcome applicants from all backgrounds. We believe that diversity and inclusivity are key to our success, and we are committed to creating a workplace that values and respects all individuals.

Body and Mind appreciates the time taken to make an application, however due to the high volume of applicants expected, we cannot respond to every application. If you have not had a response within four (4) weeks of your application, please consider that your application has been unsuccessful at this time.

#J-18808-Ljbffr

📌 Client Support Officer (Brisbane)
🏢 Body and Mind Online
📍 Brisbane