Join a Modern, Supportive General Practice

Enriching Health Medical is a thriving, patient-focused family medical centre located in Caulfield North.

We are seeking an experienced, friendly and reliable Casual Medical Receptionist to join our skilled administrative team.

This position is ideally suited to someone with previous general practice reception experience who is confident using Best Practice Software and can provide additional support during planned leave, staff absences and busy periods.

? Why Join Enriching Health Medical?

- Casual weekday shifts

- No Saturday work

- Some Sunday shifts may be available or required

- Applicable Sunday penalty rates

- Supportive and cooperative workplace

- Modern, well-equipped medical practice

- Friendly and experienced clinical and administrative team

- Varied and rewarding front-desk role

- A workplace where your experience and contribution are valued

About the Role

As a Medical Receptionist, you will be an important first point of contact for our patients and help ensure the smooth day-to-day operation of the practice.

You will provide professional and compassionate service while managing a busy reception area, appointment bookings, telephone enquiries, billing and general administrative duties.

The successful applicant must be able to step into the role confidently and have previous experience working in a general practice workplace.

The position includes casual weekday shifts, with some Sunday availability required. There is no Saturday work, and Sunday shifts will be paid at the applicable Sunday penalty rate.

? Key Responsibilities

- Welcoming patients in a warm, professional and respectful manner

- Managing incoming telephone calls and patient enquiries

- Scheduling, confirming and updating patient appointments

- Processing new patient registrations and maintaining accurate records

- Managing patient arrivals and departures

- Processing Medicare,



private and third-party billing

- Receipting payments and balancing transactions

- Scanning and allocating incoming correspondence and reports

- Communicating with GPs, nurses and other team members

- Responding appropriately to urgent patient enquiries

- Maintaining patient privacy and confidentiality

- Completing general reception and administrative duties

- Assisting with leave coverage and additional shifts when required

✅ About You

To be considered for this position, you must have:

- Previous medical reception experience within a general practice

- Demonstrated experience using Best Practice Software

- Knowledge of Medicare billing and general practice processes

- Availability to work some Sunday shifts

- Strong communication and interpersonal skills

- A professional, friendly and patient-focused manner

- Excellent attention to detail

- Solid organisational and time-management skills

- The ability to remain calm and organised in a busy environment

- Confidence working independently and as part of a team

- A reliable, flexible and proactive approach

- A strong understanding of privacy and patient confidentiality

? What Makes This Role Different?

At Enriching Health Medical, we believe every patient interaction matters.

Our reception team plays an essential role in creating a welcoming and positive experience for patients while supporting our doctors, nurses and broader practice team.

You will join a workplace that values professionalism, teamwork, kindness and clear communication.

Apply Now

If you are an experienced General Practice Medical Receptionist who is confident using Best Practice Software, we would love to hear from you.

Please apply online through SEEK and include a current résumé outlining your relevant general practice experience and availability, including your availability for Sunday shifts.

For further information about the position, please contact the Practice Manager at **@enrichinghealthmedical.au.

📌 Casual Medical Receptionist (Caulfield)
🏢 Enriching Health Medical
📍 Caulfield