Key Responsibilities

- Provide L2/L3 functional support for Oracle HCM Cloud applications.

- Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines.

- Perform impact assessment, configuration changes, testing, and deployment of approved enhancements.

- Support Oracle quarterly release analysis, regression testing, and production deployment activities.

- Conduct root cause analysis for recurring issues and recommend permanent solutions.

- Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery.

- Prepare operational reports, service metrics, and governance updates.

- Identify opportunities for automation, process improvements, and service optimization.





- Participate in knowledge management activities and maintain support documentation.

Required Skills

- Robust experience in Oracle HCM Cloud Application Support and Maintenance.

- Good understanding of Incident, Problem, Change, and Service Request Management processes.

- Experience working in AMS/Managed Services environments with SLA-driven support.

- Strong troubleshooting, analytical, and stakeholder management skills.

- Experience in testing, release management, and quarterly patch validation.

- Excellent communication and documentation skills.

📌 HCM Consultant (Melbourne)
🏢 Xpt Software Australia
📍 Melbourne