Job Description
Company Overview
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Model ML is the AI workflow builder transforming how major financial institutions produce and validate client-ready work. Model ML converts complex, manual processes into fully automated AI systems that scale across global teams. In under a year, Model ML has become one of the fastest growing enterprise AI platforms worldwide and recently closed a $75 million Series A, one of the largest fintech Series A rounds ever. The round was backed by FT Partners, Y Combinator, LocalGlobe, QED, 13books, and other top global investors.
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Job Description
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The Engagement Manager (EM) owns the end-to-end customer outcome: translating client problems into scalable Model ML workflows, running clean operating cadence, and driving adoption through clear governance and communication.
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Responsibilities (aligned to EM Framework)
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Product Quality (workflows + platform judgment): Turn client problems into scalable, measurable workflows. Balance client needs with platform constraints. Build reusable playbooks, templates, and demo assets. Stay current on product direction and translate updates into field-ready examples.
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Organisation (systems + transparency): Maintain clean tracking across dashboards, hubs, and Notion pages. Keep usage, adoption, and health metrics accurate and up to date. Run a clear delivery plan (owners, dates, dependencies) and surface risks early.
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Communication (high-signal alignment): Prevent surprises. Send agendas before meetings, capture decisions, and publish action logs with owners and due dates. Communicate trade-offs and blockers early to both client and internal teams.
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Client Relationships (governance + ROI): Build trusted, data-driven relationships. Own trial → conversion → renewal motion in partnership with Growth. Drive adoption through builders, measure ROI,



and turn feedback into a concrete plan with Engineering and Product.
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What you can expect
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It won't be easy; in fact, it will be very hard
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BUT, it will be a lot of fun
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You need to be comfortable with being uncomfortable; timelines will change, priorities will most likely shift
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Be prepared for an exciting, fast-paced journey where you'll learn a lot, take on meaningful challenges, and grow along the way.
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Requirements (what "good" looks like)
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5+ years experience in private equity, investment banking, or tier 1 consultancies
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Demonstrated ability to turn ambiguous client asks into scoped delivery plans and measurable outcomes
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Strong technical fluency: can reason about workflows, data, and failure modes (you do not need to be an engineer, but you must be credible with one)
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Excellent operational hygiene: reliable tracking, documentation, and governance
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Clear, proactive communicator who escalates early and closes loops
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Comfortable operating autonomously in a fast-changing environment
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Willingness to travel within the region as needed
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What We Offer
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Competitive salary + equity
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Performance-based incentives
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Opportunity to be instrumental in our expansion into the market
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Supportive and innovative work environment
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To conclude, we're building a team of like-minded, incredibly smart, tenacious individuals with relentless work ethic and focus, all driving towards our very clear revolutionary mission.
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About The Interview
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Our Process: We're very conscious of everyone's time, so we want to make the process as productive as possible.
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Call 1: 30-minute intro call with an Engagement Manager
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Call 2: 30-minute with a Head of Engagement Management
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Call 3: 30-minute deep dive with Adam (COO)
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Call 4: 20-minute call with Nat (CoS)
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📌 Engagement Manager (Sydney) (New South Wales)
🏢 Model ML
📍 New South Wales