Burdett's Sand Soil & Stone – Langwarrin VIC
Burdett's Sand Soil & Stone is a leading supplier of quality materials to the construction, landscaping and agricultural sectors. We are committed to delivering exceptional service and products to our customers whilst maintaining the highest standards of professionalism and reliability. Our team is dedicated to building long-term relationships with clients and ensuring their satisfaction with every interaction.
About the role
We are seeking a Customer Service / Admin Officer to join our team at our Langwarrin, VIC location on a full-time basis. This is a pivotal role that combines customer service excellence with administrative support, serving as a key point of contact between our customers and operations/ Allocations team. You will be responsible for managing customer inquiries, processing orders, maintaining records and providing administrative support that keeps our business running smoothly. This role is essential to ensuring our customers receive the highest level of service and that our internal processes operate efficiently.
Key responsibilities
Answer and respond to customer inquiries via phone, email and in person in a professional and courteous manner
Process customer orders accurately and ensure timely communication regarding order status and delivery
Maintain and update customer records and database information with precision and attention to detail
Coordinate with the allocations teams to ensure customer requests are fulfilled and communicated to efficiently




Handle customer complaints and concerns professionally, working towards swift resolution
Prepare quotes, invoices and other administrative documentation as required
Perform general administrative duties including filing, data entry and record keeping
Contribute to team efforts and support colleagues to meet departmental objectives
What we're looking for
Proven experience in a customer service or administrative role, ideally in a similar industry, landscape, civil, and or transport/logistics
Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse customers
Strong organisational and time management abilities with the capacity to handle multiple tasks simultaneously
Proficiency in using computer systems and Microsoft Office applications
Attention to detail and accuracy in data entry and record keeping
Problem-solving skills and the ability to remain calm under pressure
A positive attitude, reliability and a willingness to go the extra mile for customers
Ability to work independently and as part of a team
Knowledge of the construction, landscaping or agricultural industries is preferred but not essential
What we offer
Full time permanent position providing job security and stability
Training and support to help you succeed in the role
Work-life balance with a structured working week
Opportunity to develop your skills in a growing business
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📌 Customer Service / Admin Officer (Melbourne)
🏢 Burdett's Sand Soil & Stone
📍 Melbourne