Job Description
Receptionist/Administration
Officer - Paediatric Allied Health
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Ladybug House is a family-owned paediatric allied health clinic with locations across Melbourne and the Gold Coast, providing Occupational Therapy and Speech Pathology services to children and their families.
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We're passionate about the work we do and the difference we can make—not only for the children and families we support, but also for each other and our broader community.
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Receptionist / Administration Officer
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Casual | Minimum 2 days a week
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About Ladybug House
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Ladybug House is a family-owned paediatric allied health clinic with locations across Melbourne and the Gold Coast, providing Occupational Therapy and Speech Pathology services to children and their families.
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We're passionate about the work we do and the difference we can make—not only for the children and families we support, but also for each other and our broader community.
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About the Role
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We're looking for a warm, organised and caring Receptionist / Administration Officer to join our Keilor East team.
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As the welcoming face of our clinic, you'll play an important role in creating a positive, supportive experience for the children and families who visit us. You'll be someone who genuinely enjoys helping people, takes pride in being organised, and can confidently manage a busy reception environment.
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This is a casual role working 2 days per week (preferably Tuesday and Friday), with the flexibility to pick up extra shifts.
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Our clinic hours are 8:30am–5:00pm, Monday to Friday, with no late nights or weekends.
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What You'll Be Doing
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Greeting and welcoming clients to the clinic
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Managing phone,



in-person and online enquiries
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Scheduling, rescheduling and filling appointment cancellations
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Maintaining accurate records and data entry in Splose (our practice management software)
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Processing payments via Tyro (in-person and over the phone)
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Light cleaning duties and supporting the broader team with general administration
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About You
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You're a people-focused, empathetic and organised person who understands that reception is about much more than answering phones and booking appointments.
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You'll be comfortable working with children and families, able to build rapport quickly, and confident managing competing priorities in a busy environment. You'll bring a calm and positive approach to your work and enjoy being part of a close-knit team.
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You'll need
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Solid communication and computer skills
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Current Working with Children Check
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Permanent Australian working rights with no restrictions
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It's preferred you have:
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Minimum 2 years' reception or admin experience in a healthcare setting
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Familiarity with NDIS and Medicare frameworks
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Confidence with practice management software and Google Suite (Splose experience a bonus)
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Why Join Ladybug House?
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At Ladybug House, you'll be joining a supportive, family-owned team where the work you do genuinely matters.
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You'll have the opportunity to contribute to a warm clinic environment, build meaningful relationships with families and clinicians, and be part of a team that is passionate about helping children thrive.
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Interested?
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If you're a warm, capable and organised administrator who would love to be part of a paediatric allied health team, we'd love to hear from you.

📌 Receptionist/Administration Officer - Paediatric Allied Health (Victoria)
🏢 Ladybug House P/L
📍 Victoria