Job Description
Customer Care Agent - Casual Peak Period
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Love fashion, eCommerce and making customers happy?
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A&S; Labels, home to global fashion brands I.AM.GIA and TIGER MIST, is looking for Customer Care Agents to join our team on a casual basis throughout our upcoming peak trading period.
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Based from our Richmond office with a hybrid working arrangement, you'll join our experienced Customer Care team during one of the busiest and most exciting times of the year, helping customers across Australia and internationally.
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This is a great opportunity for someone who loves fashion, thrives in a fast-paced eCommerce environment and genuinely enjoys helping people. You'll be a natural problem-solver, confident communicator and someone who takes pride in turning a customer issue into a positive experience.
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What you'll be doing
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Working closely with our Customer Care Manager and wider team, you'll:
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Respond to customer enquiries across our customer service channels, including orders, shipping, returns, refunds, products and general policy questions.
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Deliver friendly, efficient and on-brand customer service across both I.AM.GIA and TIGER MIST.
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Use our systems, processes and policies to resolve customer enquiries efficiently and accurately.
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Investigate order and delivery enquiries across our eCommerce, warehouse and carrier systems.
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Accurately record customer interactions and actions in our customer service platform.
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Identify and elevate complex, sensitive or higher-risk enquiries when additional support is required.
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Support the wider Customer Care team as enquiry volumes increase throughout the peak trading period.
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What we're looking for
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You'll ideally have:
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Previous customer service experience, preferably within fashion, retail or eCommerce.
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Experience using a customer service platform such as Gorgias, Zendesk or similar.
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Experience using Shopify or another eCommerce platform.
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Exposure to ERP, order management, warehouse or returns systems is highly regarded.
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Strong written communication skills and the ability to adapt your tone while maintaining a consistent brand voice.
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Confidence managing a high volume of enquiries while staying organised, accurate and customer-focused.
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A proactive, solutions-focused approach, with solid attention to detail and the confidence to ask questions or elevate when needed.
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Work with two globally recognised Australian fashion brands.
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Join a passionate, creative and fast-paced eCommerce environment.
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Get hands-on experience across customer care, fashion and digital retail.
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Hybrid working from our Richmond office.
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Join an experienced team with training provided across our brands, systems and processes.
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Be part of the action during one of the most exciting periods of the retail calendar.
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The details
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This is a casual, peak-period position based from our Richmond, Melbourne office with a hybrid working arrangement.
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Availability across the peak trading period is important, with potential for weekend work depending on customer volumes and business requirements.
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You'll work under the direction of our Customer Care Manager and alongside an experienced team, with training provided across our brands, systems, policies and processes.
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If you love fashion, understand the pace of eCommerce and know how to turn a customer problem into a great experience, we'd love to hear from you.

📌 Customer Care Agent - Casual Peak Period (Victoria)
🏢 Tiger Mist
📍 Victoria