We are currently looking for an entry -level Customer Service Officer to join our team. If you've just finished school or have experience in retail or hospitality and want to kick-start your career, this role offers full training and hands-on learning. You'll support customers, coordinate home repairs, and gain all the skills you need to succeed. You'll also be part of a energetic team, working closely with our administration and customer care teams.
This role is a
full-time, office-based position
based in Heidelberg West,VIC.
Please note that this position will commence in mid-January ****.
We're looking for people with:
A friendly, proactive andcan-do attitude
Great peopleskills
Good written and verbal communication skills, including a professional phone manner.
Good computer skills and the ability to use multiple systems at once
Key responsibilities:
Handle inbound and outbound calls with customers and stakeholders
Lodge new claims via internal and external systems
Manage portfolio of claims from start to finish
Liaise with clients,



insurance companies and trades to ensure smooth workflow
Coordination of internal calendars and schedules
Perform other duties as assigned.
Here are some of the perks our team enjoy:
On the job training provided
Opportunity for career growth and development
Friendly team culture
About the business
Establishedin ****, InsureBuild has nearly 30 years of experience delivering specialised building repairs across Australia. We're well respected for our expertise and strong reputation.
If you enjoy delivering great customer service and want to grow your career in the service industry, this could be your perfect fit.
Thisrole will be subject to a successful National Police Check.
InsureBuild are committed to diversity, inclusion, and new ways of working and encourages Aboriginal and Torres Strait Islander People to apply.
Please visit our website for more information about our company
#J-*****-Ljbffr

📌 Customer Service Officer - Entry Level (Melbourne)
🏢 InsureBuild
📍 Melbourne