TROY Laboratories is a proudly Australian-owned animal health company with more than 60 years of experience developing, manufacturing, and supplying high-quality veterinary pharmaceuticals. From our manufacturing facility in Glendenning, NSW, we support veterinarians, producers and animal owners across Australia, New Zealand, and a growing number of international markets.
The Project Administrator will report to the Head of Customer Operations and will be responsible for the following:
Deliver excellent customer service to Australian and New Zealand customers.
Process orders accurately within agreed service levels.
Resolve customer enquiries and complaints promptly.
Coordinate conference orders, communications and product updates.
Maintain SAP customer and product data.
Improve customer processes and implement practical solutions.
Build robust relationships with Sales, Marketing, Warehouse and Supply Chain.
Own demand planning and maintain monthly forecasts in Forecast Pro and SAP.
Monitor forecast accuracy and drive ongoing improvement.
Identify forecast risks,



supply constraints and variances, escalating as needed.
Prepare demand planning reports for the monthly S&OP; process.
Coordinate commercial projects from initiation to implementation.
Develop project plans, timelines and stakeholder communications.
Track milestones and manage project risks.
Support new systems, process improvements and commercial initiatives.
Improve commercial processes and customer outcomes.
Report insights on customer experience, demand planning and commercial performance.
Support continuous improvement across Customer Experience and Commercial Operations.
Successful applicants must have:
Degree in Project Management
Experience with SAP B1
High attention to detail
Strong follow-through
Problem-solving ability
Proactive and organised approach
Adaptability and willingness to take on additional duties
Applications close on Wednesday 7 October **** at 3pm
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📌 Project Administrator (New South Wales)
🏢 Troy Laboratories Australia
📍 New South Wales