Job Description
Internal Customer Service Representative
n
Job No: RS******
n
Location: Sydney
n
EARN $60,000 - $70,000 + Super | Based On Experience
n
About The Company
n
Our client was established in **** from a modest beginning, they have grown to be one of Australia's largest, well known and most respected import/export wholesale marine businesses. They value fair and honest business ethics, customer satisfaction, very high stock/order fill ratios, fast delivery of goods, realistic and fair pricing of products.
n
About The Opportunity
n
The primary purpose of this position is to provide responsive customer service while processing orders, managing enquiries and proactively supporting sales growth across an established NSW customer territory.
n
Working closely with the wider team, you will manage inbound customer enquiries while proactively contacting existing customers to promote products, increase spending and maintain strong ongoing relationships.
n
Some of your responsibilities will include:
n
n
Receive customer calls and emails and convert enquiries into sales orders within the ERP system
n
Process online orders and coordinate with the operational team through to completion
n
Handle customer enquiries relating to orders, invoices, products and general account matters
n




Proactively contact existing telesales customers according to an agreed call schedule
n
Introduce new products and identify opportunities to increase sales across existing accounts
n
Maintain accurate and up-to-date customer information within the company database
n
Promote use of the online webstore while continuously developing your product knowledge
n
n
About You
n
The successful candidate will have:
n
n
2-4 years of proven experience in internal customer service or telesales
n
Strong customer service skills with a professional and helpful approach
n
Confidence proactively contacting customers and identifying sales opportunities
n
Ability to manage customer enquiries, orders and account‐related questions
n
Strong attention to detail when maintaining customer and order information
n
A collaborative approach with integrity, professionalism and a willingness to learn
n
n
An interest or hobby in boating will be advantageous but is not essential.
n
What's in it for You?
n
n
Full time Monday To Friday | 8:30am - 4:30pm
n
Stable Sydney-Based Role Located In Homebush West
n
Build Your Knowledge Across A Broad Product Range
n
Work Closely With A Collaborative Internal Team
n
Immediate Start Available For The Right Candidate
n

📌 Internal Customer Service Representative (New South Wales)
🏢 Recruit Shop
📍 New South Wales