Alex Group Aus is looking for a reliable, organised and customer-focused
Customer Service & Administration Officer
to join our growing team.
This is a hands-on role supporting our day-to-day customer service, sales administration and office operations. You will work closely with our Sales, Operations, Warehouse and Accounts teams and develop strong knowledge of our products, customers and internal systems.
We are looking for someone who enjoys working in a busy wholesale environment, takes ownership of their work, communicates confidently with customers and colleagues, and has strong attention to detail.
About the role
Alex Group Aus is looking for a reliable, organised and customer-focused
Customer Service & Administration Officer
to join our growing team.
This is a hands-on role supporting our day-to-day customer service, sales administration and office operations. You will work closely with our Sales, Operations, Warehouse and Accounts teams and develop strong knowledge of our products, customers and internal systems.
We are looking for someone who enjoys working in a busy wholesale setting, takes ownership of their work, communicates confidently with customers and colleagues, and has strong attention to detail.
About the Role
You will play an important role in ensuring customer orders, enquiries and administrative processes are handled accurately and efficiently. The position involves regular communication with customers by phone and email, processing and following up orders, maintaining customer information and supporting different areas of the business as required. This role would suit someone who is organised,



proactive and comfortable managing multiple priorities while maintaining a high level of accuracy and customer service.
Key responsibilities
Process customer sales orders accurately in the ERP system, including order amendments and general order enquiries
Respond to incoming phone calls, emails and customer enquiries in a professional, friendly and timely manner
Provide customers with routine information regarding orders, stock availability, delivery status and product enquiries
Follow up outstanding customer or order information and ensure matters are progressed through to completion
Provide day-to-day administrative support to the Sales team
Maintain accurate customer records, documentation and internal files
Assist with warranty enquiries and ensure all relevant information and supporting documentation is accurately recorded
Liaise with Warehouse and Operations teams regarding orders, deliveries and customer requirements
About you
Organised, reliable and able to follow tasks through to completion
Fluent and confident in spoken and written English
Friendly and professional when communicating with customers over the phone and by email
Accurate and detail-focused, particularly when processing orders and maintaining customer information
Comfortable working across multiple tasks and changing priorities
Proactive in identifying missing information and following up rather than waiting to be reminded
Able to take ownership of tasks and see them through to resolution
A good team player who is willing to assist across different areas of the business when required
Comfortable learning new products, processes and business systems
Able to work independently once trained while knowing when to expand issue
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📌 Administration Officer (Melbourne)
🏢 Alex Group Aus
📍 Melbourne