Rainbow Care Home Services – Caboolture QLD
"
Why fit in when you were born to stand out!
– Dr Seuss –
Rainbow Care Home Service believes in people's right to access inclusive supports. We work across NDIS and community aged care from Sunshine Coast, Moreton Bay Region to Wider Brisbane Area.
"
Why fit in when you were born to stand out!
– Dr Seuss –
BE PART OF THE TEAM MAKING A DIFFERENCE...
Rainbow Care Home Service believes in people's right to access inclusive supports. We work across NDIS and community aged care from Sunshine Coast, Moreton Bay Region to Wider Brisbane Area.
SEEKING FULL TIME Experienced Customer Service Officer (Rostering)
WHY WORK FOR RAINBOW CARE:
Salary $65k p.a. + superannuation, Q-Leave and allowances (SCHADS)
Generous employee incentive programs based on positive reviews and longevity
For every year of employment an annual bonus of $100 increased by $100 yearly until capped at additional $1,000 annual bonus
After 2 years of employment an additional annual leave day each year capped at 5 additional annual leave days.
To celebrate 5 years, you will received additional $1,000 bonus
To celebrate 7 years, you will receive a $2,000 bonus
Monthly Staff Awards of $50 bonus and annual $500 yearly bonus for annual winner
Office based position located at Head Office Unit 12, ***** Skyreach Caboolture
Work in a adaptable, supportive and inclusive team environment with an amazing group of people motivated to make a difference in the lives of those we work with
Work environment inclusive of coffee machine, bar fridge, pool table, games machine and chillout zones
Support to explore other career opportunities within the company as positions become available
Access to novated leasing, LGBTIQ+ inclusive and neuro-affirming EAP services
We aim to be a sector leader in inclusive supports for all communities,



minority or otherwise. Embracing a human rights approach in promoting individuality and self-expression, we walk alongside our clients supporting them to live a meaningful and fulfilling life, however that looks for them.
POSITION OVERVIEW:
Administer our rostering, quoting, intake and support planning for direct services.
Support the induction and training process of our fabulous rainbow team of support workers.
Manage customer and staff enquiries through central phone lines and email inbox.
Support with administering Rainbow Care's social media accounts, e-newsletter and promotions
Identify, Record and report safety concerns, risks, or hazards
Liaise with external providers and involved parties as required
Conduct initial client home visits, intake and onboarding meetings
Support the development of client care plans and support schedules
Support leave coverage for our support workers in delivering in-home and community support services
Support the facilitation of staff tool box meetings and 1:1 staff check ins
SKILLS, QUALIFICATION & EXPERIENCE:
Demonstrated experience working in community services and rostering of support workers
Demonstrated understanding of the LGBTIQ+ communities. Members or allies of the LGBTIQ+ communities encouraged to apply
Certificate III Individual Support or equivalent
High level of skills in Microsoft Office suite (Word, Excel, PowerPoint, and Outlook)
Demonstrated interpersonal skills inclusive of verbal and written communication skills
Time management skills and ability to prioritise tasks
NDIS Worker Screening
Current QLD Driver's License
JOB CLOSES 30 SEPTEMBER ****
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📌 Customer Service Officer (Caboolture)
🏢 Rainbow Care Home Services
📍 Caboolture