Job Description
Greet and assist patients in a warm and professional manner
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Manage appointment scheduling and recalls using practice management software
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Answer phone calls and respond to patient enquiries efficiently
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Process payments, issue receipts, and manage accounts
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Handle patient records with confidentiality and accuracy
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Coordinate with dentists and clinical staff to maintain an efficient workflow
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Manage emails, correspondence, and general administrative tasks
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Maintain a clean, organised, and welcoming reception area
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Key Responsibilities
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Greet and assist patients in a warm and professional manner
n
Manage appointment scheduling and recalls using practice management software
n
Answer phone calls and respond to patient enquiries efficiently
n
Process payments, issue receipts, and manage accounts
n
Handle patient records with confidentiality and accuracy
n
Coordinate with dentists and clinical staff to maintain an efficient workflow
n
Manage emails, correspondence, and general administrative tasks
n




Maintain a clean, organised, and welcoming reception area
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Skills & Experience
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Previous experience in a dental or medical reception role (preferred)
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Solid communication and interpersonal skills
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Excellent organisational and time-management abilities
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Ability to multitask in a fast-paced environment
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High attention to detail and accuracy
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Experience with dental software is an advantage
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Professional presentation and a patient-focused attitude
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Personal Attributes
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Friendly, approachable, and compassionate
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Reliable and punctual
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Team-oriented with a positive attitude
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Ability to remain calm under pressure
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What We Offer
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Supportive and friendly team environment
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Ongoing training and development opportunities
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Modern and well-equipped practice
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Opportunity to grow within the role
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