Great with people, organised, and looking for a Monday-to-Friday role that makes a difference?
Join the team at Carbal's Russell Street Clinic in a varied
Medical Receptionist
role where you'll be an important part of helping our clients access quality health care.
This is primarily a reception and administration role, with the opportunity to occasionally assist with
patient transport
when needed — adding some variety to your working week.
Full-time ongoing position
Monday to Friday – no weekends or shift work
Generous salary packaging to increase your take-home pay
Christmas shutdown period
Supportive and experienced clinic team
Varied role with occasional time away from the front desk
Make a genuine difference in community health
Why You'll Love Working With Us
Monday to Friday – no weekends or shift work
Generous salary packaging through our Public Benevolent Institution status
Christmas shutdown period
Supportive and culturally safe workplace
Free gym membership (conditions apply)
Employee Assistance Program
Professional development and training opportunities
Flexible pay access through Paytime
Work alongside GPs, Nurses, Aboriginal Health Workers and Allied Health professionals
Be part of an organisation making a genuine difference in the community
About the Role
We're looking for a professional, friendly and highly organised
Medical Receptionist
to join our Russell Street Clinic in Toowoomba.
You'll be one of the first people our clients meet when they visit or contact the clinic, so your ability to make people feel welcome while keeping a busy reception running smoothly will be important.
Your day will include managing appointments and clinician diaries, answering enquiries, maintaining accurate client information, assisting with recalls and referrals, and working closely with our clinical and administrative teams.
While
medical reception and administration will be the main focus of your role
, from time to time you may also assist with transporting patients to appointments or services when required.
It's a role with plenty of interaction, variety and purpose — ideal for someone who enjoys working with people, is confident in a healthcare environment and doesn't necessarily want to sit behind a desk every minute of the day.




What You'll Be Doing
Reception & Client Service
Welcome clients and visitors and provide a professional, culturally safe experience
Manage incoming calls, enquiries and appointment requests
Coordinate appointments and maintain clinician schedules and diaries
Help clients navigate services and access appropriate information
Provide friendly and skilled assistance throughout the client journey
Administration & Clinic Support
Maintain accurate client records using Best Practice or similar systems
Assist with recalls, reminders, referrals and follow-up activities
Support administrative tracking using spreadsheets and reporting tools
Assist with general clinic administration and supplies
Maintain confidentiality, professionalism and attention to detail
Occasionally assist with patient transport to appointments or services when required
Provide a safe, respectful and culturally appropriate experience for clients during transport
Assist clients to access services while promoting dignity and independence
Working as Part of the Team
Work collaboratively with GPs, Nurses, Aboriginal Health Workers, Allied Health professionals and administrative colleagues
Communicate effectively with clients, families and external service providers
Pitch in when needed and contribute to a positive and supportive clinic environment
You'll Be a Great Fit If You...
Have previous experience within a medical practice, specialist practice, allied health clinic, hospital outpatient service or other healthcare environment
Understand medical reception processes, including appointment scheduling and clinician diary management
Have experience with medical software such as
Best Practice, Medical Director, Genie, Halaxy or similar
Are confident using spreadsheets and administrative tracking tools
Have excellent communication and interpersonal skills
Are organised, reliable and able to manage competing priorities




Have strong attention to detail and data accuracy
Understand the importance of confidentiality, professionalism and client dignity
Are comfortable occasionally assisting with patient transport
Hold a
current Open C Class Driver Licence
Are able to obtain a National Police Check and Blue Card
Certificate III or higher in Business Administration (Medical) or a similar qualification
Experience working within an Aboriginal Community Controlled Health Organisation or community health setting
Understanding of Aboriginal and Torres Strait Islander communities and health needs
Experience supporting multidisciplinary healthcare teams
About Carbal Medical Services
Carbal Medical Services is a leading Aboriginal Community Controlled Health Organisation providing holistic, culturally safe primary health care and community services across Toowoomba, Warwick and surrounding regions.
Established in ****, Carbal is committed to improving health outcomes through respectful, community-led care that values culture, inclusion and connection.
Our multidisciplinary teams work together to provide health and community services that support individuals, families and communities to achieve better health and wellbeing outcomes.
Ready to Apply?
If you're an experienced Medical Receptionist who enjoys working with people and would like a role offering
Monday-to-Friday hours, variety and the opportunity to make a genuine difference
, we'd love to hear from you.
Applications Close Monday 28 September ****.
We review applications as they come in and move quickly to interview outstanding candidates, so we encourage you to apply early. While we include an indicative closing date, the role may close sooner if we find the right person.
Due to the volume of applications received, only shortlisted applicants will be contacted.
This is a non-identified position.
Carbal Medical Services is an Equal Opportunity Employer, and Aboriginal and Torres Strait Islander people are strongly encouraged to apply.
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📌 Medical Receptionist (Toowoomba)
🏢 Carbal Medical Services
📍 Toowoomba