Job Description
At BioPak, we're on a mission to eliminate single-use plastic — and we need passionate people to help us get there.
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If you thrive in a fast-paced environment, love solving problems and genuinely care about delivering exceptional customer experiences, this one's for you.
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What you'll be doing:
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Handling inbound sales enquiries and customer support via phone & email
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Supporting key accounts and resolving escalations with confidence
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Managing CRM data with accuracy and ownership
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Collaborating with the Customer Care team on delivery issues
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Championing our most valued customers through our Watchlist program
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What we're looking for:
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A customer-obsessed communicator
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CRM savvy and tech comfortable
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Cool-headed under pressure
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Detail-oriented and outstanding at prioritising
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Open to feedback and hungry to grow
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Why BioPak?
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Gym membership — fully covered by us
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Friday office lunches every week
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Real investment in your development and career growth
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Beautiful Bondi Junction office with a stocked kitchen and a crew that actually has your back
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Work that means something — every day We're not just a packaging company. We're a certified B Corp on a mission to accelerate the world's transition away from single-use plastics. Every product we make is designed to leave the planet better than we found it. Our Giveback Fund supports environmental and social initiatives that align with our values — because doing good business and doing good in the world aren't mutually exclusive. With our own house of sustainable brands and a published Impact Report holding us accountable to real change, you'll always know exactly what you're contributing to. This isn't just a customer service role. It's a chance to be part of a movement. #BioPak #Hiring #CustomerService #Sydney #BondiJunction #Sustainability #JoinTheCrew
#CustomerExperience
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📌 Customer Service Executive (New South Wales)
🏢 BioPak
📍 New South Wales