This is an exciting opportunity to join Seibu Prince Hotels & Resorts' team as Front Office Manager at our Cairns, Queensland location. As Front Office Manager, you will play a vital role in overseeing all front-of-house operations, ensuring an exceptional guest experience. This full time position offers a fantastic chance to take the next step in your hospitality career.
What you'll be doing
Manage and lead the front office team, including receptionists, concierge, and guest services staff
Oversee all front desk operations, including check-in/check-out, reservations, and guest inquiries
Implement and maintain efficient front office procedures and policies
Foster a welcoming and guest-centric environment
Monitor guest satisfaction and resolve any issues or concerns
Manage front office budgets and staffing schedules
Collaborate with other hotel departments to ensure seamless operations
Provide hands-on training and development for the front office team
What we're looking for
Minimum 3 years' experience as a Front Office Manager or in a similar supervisory role within the hospitality industry
Strong leadership and team management skills
Excellent customer service orientation and problem-solving abilities
Highly organized with the ability to multitask and work under pressure
Proficient in using hotel management software and technologies
Strong communication and interpersonal skills




Flexible and adaptable to changing priorities and guest needs
Minimum 3-4 years of front office management experience required
Minimum 2-3 years of hotel industry experience required
Australian citizenship or permanent residency required to apply for this position
Certificate or diploma level qualification required for this position
What we offer
At Seibu Prince Hotels & Resorts, we are committed to providing our employees with a rewarding and fulfilling work environment. In addition to a competitive salary, we offer a range of benefits including:
Comprehensive training and development opportunities
Discounted accommodation at our hotels
Access to our employee wellness program
Opportunities for career progression and advancement
A collaborative and supportive team culture
About us
Seibu Prince Hotels & Resorts is a leading hospitality group with a strong presence in the Asia-Pacific region. With a focus on delivering exceptional guest experiences, we operate a portfolio of premium hotels, resorts, and leisure facilities. Our mission is to create unforgettable moments for our guests and to foster a rewarding workplace for our dedicated team members.
If you're ready to take the next step in your hospitality career, we encourage you to apply for this Front Office Manager role with Seibu Prince Hotels & Resorts today.
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📌 Front Office Manager (Queensland)
🏢 Seibu Prince Hotels & Resorts
📍 Queensland