Job Description
Established in ****, we are a growing energycompany currently servicing New South Wales, Victoria, Queensland, South Australia and Tasmania. We are a 100% Australian based workforce and provide energy that reflects the real cost of doing business whilst providing our customers confidence and peace of mind that we care about them.
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Due to recent growth in our business, 1st Energy is now seeking an experienced collection and credit professionalto assist in the success of this critical function of our business.
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We are looking for a proactive credit professional who will thrive in a growing retailer environment where there is a real opportunity to accelerate your career growth. If this sounds like you apply now as we are looking to fill this role immediately.
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Responsibilities will include:
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Inbound and outbound collection calls across our residential and small business customer base whilst adhering to 1st Energy's collection procedures and policy guidelines
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Manage ad-hoc
collectioncampaigns
as directed by the Credit Manager
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Review and process account disconnections for non-payment
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Negotiate appropriate resolutions and follow through across account re-connections
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Manage escalated customercalls within policy guidelines
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Manage on-boarding of our customers into the 1st Energyhardship program
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Establish and maintain cross functional relationships across the business to improve customer satisfaction.
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Be a proactive team member,



not afraid to recommend process and policy solutions that willimprove the financial performance of the overall credit function
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To be successful:
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A sound knowledge of
receivables/credit,
within the energy retail sector is preferred
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A sound knowledge of relevant energy retail codes is essential- including but not limited to the Victorian Energy Retail Code, National Energy Retail Rules, Debt collection guideline for collectors & creditors and ThePrivacy Act**** (Privacy Act)
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Strong communication, negotiation and conflict resolution skills
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Exceptional customer service skills within a credit / collections workplace is required
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Solid written, listening and communication skills
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Ability to add value to the overall performance of the team and its processes
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Applicants with prior systems experience across Orion or Engage will be highly regarded
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What makes 1st Energy a great fit for you?
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You'll be part of a fast-growing team that provides a quality customer experience. Our team has years of experience in the retail energy industry, here in Australia and internationally and have now come together to build a better energy partner for the Australian people. If you like working with a generous, supportive, high-performing team, 1st Energy is where you want to be!
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In addition, we offer:
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Competitive remuneration
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Great CBD location
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A collaborative work environment
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Accelerated career development - as well as unlimited growth potential.
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📌 Credit And Collections Consultant (Victoria)
🏢 1st Energy
📍 Victoria