Full Time & Part Time Opportunities Available | Noble Park
Customer Service Consultant
Join the Team That Keeps Australia Moving
At
Nationwide Group
, we help people when they need it most. Whether it's roadside assistance, accident support or transport services, our team works behind the scenes to deliver exceptional customer experiences every day.
We're looking for
Customer Service Consultants
to join our busy Noble Park Operations Centre. If you thrive in a fast‐paced environment, enjoy solving problems and love helping customers, this could be the opportunity you've been looking for.
This is more than a call centre role. You'll be at the heart of our operations, coordinating services, supporting customers and helping ensure assistance gets where it's needed, when it's needed.
What You'll Be Doing
Delivering outstanding customer service via inbound calls
Coordinating and dispatching roadside and transport services
Managing jobs from booking through to completion
Liaising with contractors, drivers and internal stakeholders
Problem-solving and making real‐time decisions to support customers
Maintaining accurate records and customer information
Supporting logistics and operational coordination activities
Contributing to a collaborative, high-performing team environment
Flexibility is Essential
Our customers need us around the clock, so flexibility is a key part of this role.
This position operates on a rotating roster and includes:
Predominantly afternoon and evening shifts
Some morning shifts
Weekend work on a 4‐week rotation
Variable shift patterns based on operational demand




We're looking for people who enjoy variety and can adapt to changing business needs. Fixed shift availability is not suitable for this role.
About You
You love helping people, stay calm under pressure and enjoy working in a fast-moving environment where no two days are the same.
You'll Bring
Previous customer service, contact centre, dispatch, logistics or similar experience
Excellent communication and interpersonal skills
Strong organisational and multitasking abilities
A solution-focused mindset
Confidence using multiple systems and Microsoft Office
A adaptable and adaptable approach to work
Why Join Nationwide Group?
At
Nationwide Group
, our people are at the heart of everything we do. We invest in our teams, celebrate success and create opportunities for people to build rewarding careers.
We Offer
A supportive and collaborative team culture
Career growth opportunities within a growing national business
RACV discounts and employee benefits
Ongoing training and development
Flexible working arrangements where operationally possible
A workplace committed to safety, quality and customer service excellence
About Nationwide Group
Nationwide Group
is one of Australia's leading providers of roadside assistance, accident management and transport solutions. Every day, our people help thousands of Australians get safely back on the road.
As we continue to grow, we're looking for motivated individuals who are passionate about customer service and ready to make a real difference.
Applicants must have the right to work in Australia and be willing to undertake a criminal history check as part of the recruitment process.
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📌 Customer Service Consultant (Melbourne)
🏢 Nationwide Group
📍 Melbourne