Job Description
Automotive Parts Interpreter / Sales Consultant – Used Auto Parts
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AAA Auto Parts
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Dandenong South, Melbourne VIC
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Full-Time
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About AAA Auto Parts
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AAA Auto Parts is a well-established automotive parts business based in Dandenong South, specialising in quality used automotive parts across a wide range of makes and models.
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Our range includes engines, transmissions, body panels, suspension, mechanical parts, interior components, wheels, tyres and more.
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We are looking for an experienced and motivated Automotive Parts Interpreter to join our growing team.
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About the Role
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As a Parts Interpreter at AAA Auto Parts, you will be responsible for helping customers identify and purchase the correct parts for their vehicles.
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This is a fast-paced, customer-focused role where strong automotive knowledge, attention to detail and the ability to communicate confidently over the phone are essential.
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You will work with customers, workshops, mechanics and trade clients to identify parts, prepare quotes, process orders and ensure customers receive the correct components as quickly as possible.
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Key Responsibilities
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Answer incoming phone, online and in-person parts enquiries
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Accurately identify the correct automotive parts based on vehicle make, model, year, VIN and other vehicle information
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Provide customers with pricing, availability and accurate quotations
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Process sales and customer orders efficiently
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Assist both retail and trade customers
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Search inventory and stock systems to locate available parts
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Provide alternative options when the exact part requested is unavailable
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Follow up customer enquiries and outstanding quotes
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Build strong relationships with regular trade customers, workshops and mechanics
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Work closely with the warehouse, dismantling and delivery teams to ensure orders are prepared correctly
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Coordinate pickup and delivery requirements
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Maintain accurate customer, sales and inventory information within internal systems
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Assist with stock identification and inventory management
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Resolve customer enquiries and issues professionally
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Maintain a high standard of customer service at all times
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What We're Looking For
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We are looking for someone who knows cars, works quickly and can confidently deal with customers.
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The ideal candidate will have:
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Previous experience as an Automotive Parts Interpreter, Parts Salesperson, Automotive Dismantler, Mechanic or similar automotive role
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Solid knowledge of automotive parts and vehicle components
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Ability to accurately identify and match parts to different makes and models
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Excellent phone manner and customer service skills
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Strong sales and communication skills
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Confidence dealing with both retail and trade customers
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Positive computer skills and ability to learn inventory and CRM systems
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Experience using Pinnacle or similar automotive inventory systems is highly regarded
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Strong attention to detail
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Ability to work quickly and accurately in a busy environment
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Good problem-solving skills
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Ability to prioritise multiple enquiries and tasks
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Reliable, organised and team focused
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A positive attitude and willingness to get the job done
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Experience within the used auto parts, automotive dismantling or wrecking industry will be highly regarded.
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Why Join AAA Auto Parts?
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Join an established and growing automotive business
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Full-time, stable employment
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Work with a large and constantly changing range of vehicles and parts
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Fast-paced environment where no two days are exactly the same
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Supportive and experienced team
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Opportunity to develop your automotive knowledge and grow within the business
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Competitive salary based on experience
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📌 Automotive Parts Interpreter / Sales Consultant - Used Auto Parts (Victoria)
🏢 AAA Auto Parts
📍 Victoria