Johnston Recruitment Services - Surry Hills NSW
Our client is a
well-established and growing organisation within the automotive industry
looking for engaging, customer-focused people to join their Sydney team.
This is a phone-based customer role combining customer service, sales and relationship building. You'll be speaking with customers who have already expressed an interest in the company's services, understanding their needs and guiding them through the process.
We're particularly interested in people coming from call centre, contact centre, customer service or sales environments who are confident on the phone and know how to engage with different types of customers.
The Role
You'll manage customer enquiries from initial contact through to an outcome, with responsibility for:
Handling and following up inbound customer enquiries
Speaking with customers across phone, email and SMS
Building genuine rapport and understanding individual customer needs
Gathering accurate information and updating internal systems
Managing your own pipeline and customer follow-ups
Discussing pricing and confidently handling customer questions
Negotiating where required to reach the right outcome
Coordinating next steps with internal teams
Working towards individual and team targets and KPIs




Delivering a high level of customer service throughout the process
The role has a
sales and commercial element, but this isn't about hard selling
. The focus is on having quality conversations, building trust and creating a great customer experience.
About You
We'll love to hear from you if you have:
Experience in a call centre, contact centre or phone-based customer setting
Sales experience would be highly regarded, but isn't essential
Excellent communication and customer engagement skills
Confidence discussing pricing and handling objections
Experience working towards targets or KPIs
Strong follow-up and organisational skills
The ability to multitask and manage changing priorities
Confidence using CRM and customer management systems
A positive, energetic and proactive attitude
Most importantly, we're looking for people who are
engaging, switched on and genuinely enjoy speaking with customers.
Working Hours
This is a
permanent full-time position
working across a rotating roster:
Monday–Friday:
8am-8pm
Saturday:
8am-5pm
Sunday:
9am-5pm
Weekend work is shared across the team. When you work a weekend, you'll receive time off during the week as part of your roster.
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📌 Customer Engagement Consultant (New South Wales)
🏢 Johnston Recruitment Services
📍 New South Wales