Job Description
Receptionist – Front of House & Sales Support
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Be the welcoming face of Mercedes-Benz Ballarat
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Mercedes-Benz Ballarat is looking for a professional, friendly and highly organised Receptionist – Front of House & Sales Support to join our team.
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As one of the first people our customers meet when they visit or contact our dealership, you'll play an important role in creating the premium customer experience expected from Mercedes-Benz Ballarat.
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This is much more than a traditional reception position.
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You'll enjoy a varied role combining customer service, reception, telephone coordination, customer lounge and café management, new vehicle deliveries and sales support.
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What you'll be doing
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Your responsibilities will include:
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Welcoming customers and guests to the dealership
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Managing our reception and Front of House area
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Answering and coordinating incoming telephone calls
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Directing customer enquiries to the appropriate department
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Taking and communicating accurate messages
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Ensuring our customer lounge is welcoming and well presented
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Offering and preparing refreshments for customers and guests
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Managing the day-to-day presentation and operation of our customer café and refreshment area
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Assisting with new vehicle stock deliveries and associated processes
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Working with our Sales Team to coordinate customer vehicle deliveries
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Assisting with vehicle handover preparations
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Scheduling and preparing for customer delivery appointments
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Preparing customer handover materials and documentation
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About you
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We're looking for someone who:
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Genuinely enjoys dealing with people
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Has a warm, professional and approachable manner
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Delivers exceptional customer service
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Has an excellent telephone manner
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Is highly organised and able to manage competing priorities
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Has strong attention to detail
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Is comfortable working in a busy environment
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Enjoys working as part of a team
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Can confidently communicate with customers face-to-face and over the telephone
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Is computer literate and comfortable learning new systems
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Takes pride in their personal presentation and workplace workplace
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Is proactive, flexible and happy to assist different areas of the dealership
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Previous experience in reception, customer service or the automotive industry would be an advantage but is not essential.
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Barista experience would also be an advantage; however, training can be provided.
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A current driver's licence is required.
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What we offer
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Joining Mercedes-Benz Ballarat provides:
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A modern prestige automotive dealership environment
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Monday-to-Friday working week
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Free all-day staff parking
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Mercedes-Benz brand-specific training
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A varied and engaging position
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Career advancement opportunities based on performance and demonstrated capability
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Interested?
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If you're a natural people person who enjoys providing exceptional customer service while keeping busy and organised, we'd love to hear from you.

📌 Receptionist - Front Of House & Sales Support (Ballarat)
🏢 JLS Enterprises
📍 Ballarat