As a Gaming Attendant, you'll play an important role in creating a welcoming, enjoyable and responsible gaming experience for our guests. Working as part of our friendly venue team, you'll provide attentive customer service, maintain a clean and inviting gaming environment, and ensure all gaming activities are conducted in accordance with Queensland legislation and responsible gambling requirements. This is a hands‐on customer service role suited to someone who enjoys engaging with people, takes pride in providing exceptional service and is comfortable working in a rapid‐paced hospitality environment.
Key responsibilities
Provide friendly, professional and attentive service to patrons within the gaming area
Assist patrons with gaming machine enquiries and provide general information regarding gaming facilities and services
Conduct gaming payouts and gaming‐related transactions accurately and in accordance with venue procedures and regulatory requirements
Monitor the gaming floor and respond promptly to patron requests and service requirements
Promote and adhere to responsible gambling practices, including recognising and appropriately responding to indicators of gambling harm
Maintain an awareness of self‐exclusion requirements and elevate responsible gambling matters in accordance with venue procedures
Ensure gaming machines, surrounding areas and customer facilities are clean, tidy and well presented
Accurately handle cash and complete required reconciliations, documentation and gaming records




Report gaming machine faults or maintenance requirements to the appropriate team member or service provider
Assist with beverage service and other general venue duties as required
About you
QLD RSG (Responsible Service of Gambling)
QLD RSA (Responsible Service of Alcohol)
Previous experience in gaming, hospitality or customer service is highly regarded
A friendly, approachable and qualified manner with a genuine passion for customer service
Strong communication and interpersonal skills with the ability to build positive relationships with patrons and team members
A good understanding of responsible gambling practices and the importance of maintaining a safe and compliant gaming environment
Ability to remain calm, professional and discreet when handling customer enquiries or sensitive situations
Strong attention to detail, particularly when handling cash, gaming payouts and gaming‐related transactions
Flexibility to work across a rotating roster, including evenings, weekends and public holidays
Confidence using point‐of‐sale, gaming and other venue operating systems
About us
This well‐loved South Brisbane pub has become a local favourite, known for its welcoming atmosphere, loyal customer base, and vibrant food and beverage offering. Supported by a respected hospitality group, the venue is recognised for its warm service, positive team culture, and opportunities for professional growth.
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📌 Gaming Attendant (Queensland)
🏢 DNS Specialist Services
📍 Queensland