JOB DESCRIPTION
We are looking for a Field Service Engineer,
based in Sydney Australia
with the key mission to work on product and solution innovation.
He/she will be in charge of:
Installing (mechanical, cabling), configuration and start-up (commissioning) of Datalogic equipment at customer site as per pre-defined specifications with the highest quality standards
Perform preventive maintenance on Datalogic equipment within the quoted timeline
Adjust and/or replace onsite Datalogic devices of existing customer systems
Train customer's on how their Datalogic equipment functions and how to fix/replace a device when it has failed
Follow rigorously safety and security onsite company procedures
Support remotely (phone, remote dial-in) the customer with product configuration or problem solving
Escalate to upper technical level problems that can't be solved independently
Issue timely and accurate service reports (including expenses report)
Assist with technical assessment of customer applications and requirement in pre-sales and technical support in post-sales situations, for Datalogic's products.
Work closely with the sales team, be sensitive to sales situations, and able to quickly analyze a technical problem through customer's sample evaluations, recommend and implement a solution to meet the customers' requirements.




Other responsibilities include preparing software and hardware to demonstrate Datalogic's products/system capabilities during trade shows, preparing and conducting technical seminar presentation, and supporting beta customers.
Provide front-line technical support. Interface and coordinate with global technical support group to meet customers' satisfaction.
This position would requires regional traveling, any candidate should be willing to travel at short notice.
REQUIREMENTS
Education (SCHOOL/SPECIALIZATION): Diploma or BS in Electrical, Electronic, or Mechatronics Engineering, or equivalent real world experience.
Languages: English
Experiences: A minimum of 5 years of experience on Transportation and Logistics products and application software is required.
Understand ID products and able to make demos.
Understanding of the PC and industrial networking environment.
Other information & specific skills: Positive working attitude of devoting to team goal, and to helping customer to solve their problem in a timely and satisfactory manner.
Strong mechanical aptitude
Good communication, presentation, problem analytical and solving skills. Can-do and go getter attitude is a must.
Fluent in spoken and written English
Travel requirements: Approximately 30%
#J-*****-Ljbffr

📌 Field Service Engineer (New South Wales)
🏢 Datalogic
📍 New South Wales