Job Description Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
Be an advocate of ALL: Accor's loyalty program to non members Checking guests in and out Maintaining accurate guest accounts Taking bookings, providing helpful information entering reservations Answering guests queries in a timely and efficient manner.
Addressing guest requests and handling guest complaints in a positive manner.
Liaise with inter departments to assist guest and advise of room moves Roster includes working morning, afternoon, evening and overnight shifts Qualifications Previous hotel front office reception experience preferable Skilled telephone manner and exceptional customer service skills Excellent communication, interpersonal and time management skills A friendly and positive can-do attitude who enjoys working in a team Previous experience Opera desirable not essential Additional Information What is in it for you: ALL Heartist, Employee benefit card, offering discounted rates in Accor worldwide on Accommodation and Food Beverage, Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.

📌 Guest Service Agent (Hotel Receptionist) (Newcastle)
🏢 AccorHotel
📍 Newcastle