Overview In the role of a Return to Work Officer you will be responsible for the delivery of personalised, empathetic services, that provides early intervention and high quality face-to-face service to workers, employers and treating health practitioners.
This role is a stepping stone towards the RTWS role, and manages a portfolio comprised of both Corporate and Commercial medical expense claims.
How you'll make an impact Manage a portfolio of both Corporate and Commercial medical expense claims ensuring appropriate risk assessments are carried out.
Escalate claims to a Return to Work Specialist if required within agreed timeframes; Maintain knowledge of relevant legislation or changes to ensure accurate claim advice is provided to our customers; Provide effective and efficient claims administration to ensure that injured workers receive fair and accurate compensation in accordance with relevant legislation; Provide high quality customer service to internal and external stakeholders, educating and informing stakeholders on the return to work process, legislative requirements and premium impact; In liaison with internal stakeholders once the claim reaches medical entitlements, act as the key decision maker for all claims allocated; Facilitate and monitor cost management strategies on claims, ensuring cost effectiveness for the purpose of sustainability of the scheme; Assist employers and workers with completing any documentation needed, educating employers and workers in completing any workers compensation documentation as required,



ensuring technical elements of the act are explained in a language that the worker and employer can understand.
About you Recent or previous work experience in Workers Compensation and/ or Claims Management experience is highly desirable Experience in the Allied Health or Job Placement industry is highly desirable Demonstrated knowledge of the Return to Work Act and its application is desirable, but not essential Demonstrated knowledge of relevant acts, legislation and work health benefits is desirable, but not essential Excellent customer service, communication and interpersonal skills as well as a team player attitude Demonstrated high levels of autonomy with a learning mindset.
Experience working within a energetic fast paced environment Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.
Below are the minimum core benefits you'll get, depending on your job level these benefits may improve: 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts with our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for yourself and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers!

📌 Return To Work Officer (South Australia)
🏢 Gallagher
📍 South Australia