Founded in ****, POP MART is a leading global pop culture and entertainment company.
With IP at its core, POP MART works with artists and designers worldwide to develop and operate IPs, creating products, services and entertainment experiences for consumers.
Its portfolio includes beloved IP characters such as THE MONSTERS , TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono and MOLLY.
As of the first half of ****, POP MART had more than 100 million registered members worldwide, operated 676 physical stores and over 2,800 ROBO SHOP vending machines, and reached nearly 100 countries and regions through cross-border e-commerce platforms,bringing joy to consumers around the world.
ASSISTANT STORE MANAGER - POP MART Global Pop-Culture | Leadership Opportunity Join the POP MART Phenomenon
POP MART is a global pop-culture and designer-toy brand with 550+ stores and 2,300 Robo Shops across 30+ countries.
As we continue to expand across Australia and New Zealand, we're looking for a passionate and people-focused Assistant Store Manager to join our growing retail team.
This is an exciting opportunity for an experienced retail leader who enjoys coaching large teams, delivering exceptional customer experiences, and driving strong commercial outcomes in a fast-paced environment.
Based in our Melbourne Walk store, you'll support the leadership of a large-format, retail environment and a team of approximately 25 employees, playing a key role in developing a high-performing team and driving commercial success.
Why You'll Love Working at POP MART
Work with products customers genuinely love - collectors, fans and families
Weekly new releases keep every day exciting and fast-moving
Clear career progression opportunities within a growing business
Job security with a rapidly expanding global brand
Monthly product incentives (post-probation)
Monthly performance bonus
Supportive, energetic and inclusive team culture
Annual POP LAND (Beijing) pass
A colourful, creative retail workplace
What You'll Do
Lead & Develop the Team
Coach,



motivate and develop a large and diverse retail team
Support recruitment, onboarding and training activities
Provide ongoing feedback, coaching and performance support
Assist with formal performance management conversations when required
Help build a positive, accountable and high-performing team culture
Identify and develop future leaders within the store team
Drive Commercial Results
Support achievement of sales targets and KPIs
Analyse store performance and identify opportunities for improvement
Create a customer-focused and sales-driven environment
Utilise reporting tools, including Excel and Google Sheets, to support operational and commercial decision-making
Support labour productivity through effective roster planning and workforce management
Support Store Operations
Assist with roster planning and workforce management aligned to labour budgets
Maintain inventory accuracy and store presentation standards
Ensure policies, procedures and compliance requirements are met
Support product launches, promotional events and peak trading periods
Help coordinate operations across a large-format, multi-level retail environment
Who You Are
An experienced Assistant Store Manager, Retail Manager, Supervisor or 2IC with experience leading medium to large teams
Passionate about customer experience and team development
Confident coaching, training and leading others
Experienced managing team performance and providing constructive feedback
Commercially aware and KPI focused
Comfortable using Excel and Google Sheets for reporting and workforce planning
Organised, adaptable and solutions focused
Comfortable working in fast-paced, high-volume retail environments




Ready to lead larger teams and support the success of a flagship retail location
Availability Requirements
Flexible availability across all 7 days is required
Typical rosters include weekends, late-night trading and public holidays
We aim to provide structured rosters with two consecutive days off in a standard week, supporting work-life balance and roster consistency
While rosters are planned in advance, flexibility to support business needs, peak trading periods and major product launches is expected
Availability throughout peak trading periods, including November to January, is essential
Full and permanent Australian working rights are required.
*POP MART is committed to equal pay initiatives and will not ask candidates for their current or past salary.
*As an Equal Opportunity Employer, POP MART does not discriminate against applicants or employees because of race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, imarital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by applicable federal, state or local law.
POP MART is a rising global force in pop culture and entertainment.
Our purpose is to celebrate daily moments and inspire through designer toys and fun experiences.
Our focus is IP incubation & operations, designer toys & retail, theme parks & experiences, also digital entertainment.
As of the end of first half of ****, POP MART operates over 550 physical stores and more than 2,500 Robo Shops across the world.
We manage & represent incredible artists from all over the world.
Our roster spans dozens of iconic characters, like MOLLY, DIMOO, SKULLPANDA, THE MONSTERS, HIRONO and more.
With our IP characters, we create iconic cross-overs.
Our mission is to light up passion & bring joy around the world.
POP MART is not just a brand, it's a galaxy of creative possibilities.
#J-*****-Ljbffr

📌 Assistant Store Manager (Melbourne Walk)
🏢 POP MART OCEANIA
📍 Melbourne